Business Analyst - Dealertrack

As Business Analyst, you will support Dealertrack lender clients across implementation, testing, production support and platform changes. You will be a key bridge between lenders and internal teams, helping investigate issues, clarify requirements, validate solutions and ensure a strong client experience.

What you’ll do

• At as a primary functional contact for lender testing and production-related issues. Reproduce reported issues and compare actual behaviour against agreed requirements and business rules.
• Help determine whether an issue is related to configuration, data, expected behaviour or a product defect, and coordinate internal follow-up through resolution and closure.
• Support lender UAT, PVT, SVT and post-launch validation activities. Confirm that delivered functionality aligns with approved requirements before release, and support retesting of resolved issues.
• Participate in lender setup, discovery, implementation and solution discussions. Clarify business rules, configuration, testing expectations, dependencies, risks and acceptance criteria.
• Capture decisions, actions and requirements, ensuring they are reflected in the appropriate implementation documentation.
• Create and maintain lender-specific business-rule references, mappings, calculators, rate sheets and other supporting artifacts. Keep documentation and production materials accurate, approved and aligned with current system behaviour, with appropriate version and change history.
• Support investigation of production incidents where functional or lender context is required. Provide business-rule interpretation, testing evidence, lender impact and validation support, and assist with confirming resolution.
• Coordinate lender and client access requirements, confirming users, roles, approvals and scope. Support provisioning validation and follow-up where access issues arise.
• Support Product during discovery and preparation of lender initiatives, including scope and statement-of-work discussions.

What you’ll bring

• 4+ years’ experience in business analysis, implementation or functional support within a client-facing technology environment.
• Bachelor’s degree in business, computer science, or related area
• Ability to investigate issues, interpret business rules and compare system behaviour against agreed requirements.
• Experience supporting testing and validation activities, documenting results and confirming that solutions meet acceptance criteria.
• Ability to clarify requirements, dependencies and risks, and maintain accurate business and implementation documentation.
• Strong communication and coordination skills, with the ability to work closely with clients and internal teams through issue resolution.
• Attention to detail when maintaining business rules, mappings, production materials and change history.
• Familiarity with lending or financial services workflows would be an advantage.

What's in it for you

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Benefits from Day 1

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs

Financial planning

• Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

For a career where you can drive our business and shape your future, apply now.