Why This Role Stands Out
This IT Help Desk Technician role at Dogwood Industries offers a fantastic opportunity to expand your technical expertise across a variety of systems and gain valuable experience in a reputable company. If you're a proactive problem-solver with a passion for technology and enjoy hands-on support, you'll thrive in this dynamic environment. We encourage you to apply and explore this exciting career path!
Quick Overview
Job Description
Provide frontline IT support across Dogwood Industries' Sedro-Woolley, Everett, and Bothell locations. Manage support tickets, configure and troubleshoot computers and mobile devices, maintain accounts and permissions, support business applications and networking equipment, document procedures, and escalate complex issues. This role is 100% on-site and requires travel between company sites.
Responsibilities
- Manage and resolve incoming IT support tickets.
- Provide technical support for Windows 11 computers and i
- Phones.
- Set up devices and user accounts for employee onboarding and offboarding.
- Install and troubleshoot Solid
- Works, PDM, Microsoft 365, and related systems.
- Support identity, email, device management, and basic network services.
- Maintain asset records and IT documentation, and escalate complex issues.
Required Skills
- Windows 11 support
- Active Directory
- Microsoft 365
- Microsoft Entra IDExchange Online administrationi
- Phone provisioning and troubleshooting
- Solid
- Works and PDM installation and troubleshooting
- Microsoft Intune
- Ubiquiti Uni
- Fi network troubleshooting
- Power
- Shell scripting
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