IT Support Specialist / Systems Administrator I with Security Clearance

Description CenCore is seeking an IT Support Specialist / Systems Administrator I to provide hands-on technology support across the company's Springville and Payson, Utah locations. This role serves as the first point of contact for help desk support, endpoint lifecycle management, account administration, and day-to-day Microsoft 365 support for approximately 150 computer users and 700+ frontline workers. The position supports a fully cloud-based Microsoft 365 environment and works directly with IT, Data, and Security team members.

The ideal candidate takes ownership, starts work independently, follows through without waiting for detailed instruction, and looks for opportunities to improve systems and processes. This is an entry-to-early-career opportunity with growth potential into senior IT roles and, over time, IT management as the employee demonstrates technical readiness, leadership, ownership, and independence.

Key Responsibilities

• Serve as the primary point of contact for IT support requests, including triage, prioritization, resolution, escalation, and ticket documentation.
• Resolve tier 1 and tier 2 issues across Windows 11, Microsoft 365 applications, Teams, Outlook, OneDrive, SharePoint, printers, conferencing tools, Wi-Fi, and mobile devices.
• Support password resets, MFA enrollment and recovery, access requests, user groups, shared mailboxes, distribution lists, and Teams membership in Entra ID and Microsoft 365.
• Provision, enroll, deploy, wipe, and securely offboard laptops and mobile devices using Intune and Windows Autopilot.
• Monitor and remediate endpoint compliance items, including patch status, Defender alerts, encryption, and other device-health indicators.
• Manage hardware inventory, warranty tracking, spare equipment, workstation setup, and end-of-life disposal activities.
• Execute onboarding and offboarding tasks, including account creation, account disablement, license assignment, group assignment, and mailbox configuration.
• Assist with Conditional Access, device configuration, and application deployment changes under direction.
• Maintain help desk runbooks, knowledge base articles, end-user guides, and documentation that allows others to follow established fixes.
• Take ownership of assigned work, identify next steps, follow issues through resolution, and communicate progress or blockers without waiting for repeated direction.
• Track recurring issues, recommend process improvements or automation candidates, and follow CenCore change control, security, and data-handling procedures.