Senior Forward Deployed Engineer, Operate

About the Role

Join a healthcare AI team delivering production agent deployments for health systems, providers, and life sciences organizations. You will lead technical delivery from initial client discussions through deployment and ongoing support, while helping improve reusable platform capabilities.

What You'll Do

• Own client engagements from pre-sales demonstrations and requirements gathering through architecture, integrations, implementation, and post-launch support.

• Design and build production AI agent systems that connect with healthcare platforms such as EHRs, claims systems, specialty pharmacy tools, and CRMs while meeting HIPAA requirements.

• Lead technical working sessions and present system designs to executive and technical stakeholders.

• Make architectural and implementation decisions, scope integrations, and resolve deployment challenges.

• Share field learnings with product teams and develop reusable components for future deployments.

What We're Looking For

• 5 to 15 years of software engineering experience building and deploying customer-facing production systems end-to-end.

• Demonstrated ability to design complete system architectures and produce architecture diagrams.

• Experience putting LLM systems or AI agents into production, including evaluation, guardrails, and monitoring.

• Strong client-facing communication skills, including leading technical sessions and presenting to executive stakeholders.

• Healthcare or life sciences experience, such as health insurance, patient services, specialty pharmacy, clinical operations, or compliance and HIPAA.

• Fluency in JavaScript, Node.js, TypeScript, Python, Next.js, and React, plus experience with cloud infrastructure such as AWS or GCP.

• Experience with production data or machine learning pipelines is beneficial, including ETL/ELT, document ingestion, and predictive models.

• Must be a US citizen or Green Card holder. Visa sponsorship is not available.

Compensation & Benefits

Annual base salary: $170,000 to $205,000. Visa sponsorship is not available.

Location

Fully remote within the United States. Primary location: New York, United States.