Why This Role Stands Out
This hybrid role offers a fantastic opportunity to become the go-to expert for essential collaboration tools, driving seamless communication and productivity across the enterprise. If you excel at administration, troubleshooting, and optimizing platforms like Google Workspace and Slack, you'll thrive in this position and contribute significantly to Critical River's success. Apply today to shape the future of workplace collaboration!
Quick Overview
Job Description
Job title: Collaboration Tools Specialist/ Workplace Support
Location: San Francisco, CA
Duration: 12+ Months
Position Summary
Administer and improve enterprise collaboration platforms, conference-room technology, access standards, integrations, and user experience.
Key Responsibilities
- Administer Google Workspace, Slack, Zoom, and related collaboration services.
- Design groups, access policies, retention settings, and application standards.
- Configure and support conference-room audiovisual systems.
- Automate user provisioning, deprovisioning, and license assignment.
- Integrate collaboration platforms with Okta, HRIS, ITSM, and security tools.
- Troubleshoot platform, access, messaging, meeting, and room-system issues.
- Create configuration standards, support procedures, and user documentation.
Required Qualifications
- Hands-on administration of Google Workspace and at least one of Slack or Zoom.
- Experience with user lifecycle, groups, permissions, and enterprise application settings.
- Experience supporting meeting rooms or audiovisual collaboration systems.
- Ability to automate workflows using APIs, scripting, or native tools.
- Strong customer communication and cross-functional collaboration skills.
Preferred Qualifications
- Okta or other identity-platform integration.
- Google Workspace security and compliance controls.
- Slack Enterprise Grid or Zoom Rooms.
- Terraform, Git, or configuration-as-code.
- High-growth, multi-office technology-company experience.
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