Sr Operations Supervisor - IT

About Us:

Founded in 1997, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.

With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:

• Project-based system integration
• Custom software solutions
• Package implementations
• Consulting and advisory services
• Big data and analytics
• Nearshore and offshore services

Senior Operations Supervisor - IT

Interview Type: In-person interviews.

Pay Rate: 46/hr. on W2+Benefits
Onsite Location: 29 Gallatin Pl, Brooklyn, NY 11201 with PruTech
Working Hours: 8 AM – 5:00 PM

Resposibilities

• Develop and maintain automated reports, dashboards, and performance visualizations.
• Prepare, analyze, and validate datasets to ensure data quality, completeness, accuracy, and consistency.
• Conduct analytical assessments to support strategic planning, operational decision-making, and process improvements.
• Support the MTA TAB Senior Staff in developing key internal and external reports and presentations.
• Maintain reporting documentation, data dictionaries, methodologies, and standardized reporting processes.
• Collaborate with program and operational teams to identify reporting needs, clarify requirements, and ensure data outputs accurately address business needs.
• Contribute to data and reporting modernization initiatives through the use of SQL, Power BI, and other relevant technologies.
• Assist with database management, data extraction, and reporting processes as needed to support TAB’s operational requirements.

Required Skills and Qualifications
• Bachelor’s degree in Data Science, Information Systems, Statistics, Computer Science, Public Administration, or a related field.
• Minimum of 2–4 years of professional experience in data analytics, reporting, business intelligence, database management, IT support, or a related area.

Technical Skills
• Proficiency in SQL, including data querying, extraction, transformation, and dataset preparation.
• Hands-on experience with business intelligence and data visualization tools, particularly Microsoft Power BI.
• Advanced Microsoft Excel skills, including pivot tables, complex formulas, data analysis, and reporting.
• Familiarity with TOAD for Oracle, VBA, and Microsoft Access databases is preferred.
• Experience developing automated reporting processes and dashboards is preferred.
• Experience providing hardware and software support, including troubleshooting workstations, peripherals, applications, and other technology-related issues.
• Familiarity with Microsoft Windows, Microsoft 365 applications, and common enterprise software and technology environments.
• Ability to diagnose and resolve routine hardware and software issues and coordinate with MTA IT or other technical resources to escalate and resolve more complex issues.
• Experience supporting the installation, configuration, maintenance, and deployment of hardware and software is preferred.
Analytical and Communication Skills
• Strong attention to detail and demonstrated problem-solving abilities.
• Ability to translate operational and business questions into clearly defined analytical tasks.
• Ability to interpret and communicate data findings effectively to both technical and non-technical audiences.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and competing deadlines.

Professional Competencies
• Ability to collaborate effectively across departments and with individuals at varying levels of the organization.
• Commitment to data integrity, accuracy, transparency, confidentiality, and organizational standards.
• Ability to adapt quickly to new data sources, technologies, processes, and evolving reporting requirements.
• Ability to work independently while keeping management informed of significant issues, trends, and reporting needs

PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.