Business Analyst - Remote / Telecommute

Job Title: Business Analyst - Remote / Telecommute

Job Location: Edmonton, AB

Job Type: Contract

Pay Range: $75.00hr - $80.00hr

Job Overview:

The Technology and Innovation ministry requires a Senior Technical Business Analyst for project delivery focused on modernizing and enhancing service delivery for the Correctional Services Division. The candidate will support initiatives such as establishing effective Wi-Fi in correctional facilities and implementing a Video Visitation Service (VVS) to improve operational efficiency and digital service accessibility.

Scope:

The organization requires Information Technology (IT) professional resources to provide a Senior Technical Business Analyst for the project delivery of ministry projects to modernize and enhance service delivery within the ministry for the Public Safety and Emergency Services - Correctional Services Division (CSD).

Initiatives to modernize and enhance service delivery include multiple department applications including the following:

• Establish Effective Wi-Fi in Correctional Facilities - Phase 2 Implementation: Provincial correctional centers continue to face technology and connectivity limitations that restrict access to modern digital services and can impede the delivery of key justice, health, and correctional initiatives. The Correctional Services Division (CSD) Wi-Fi Implementation initiative is delivering secure end-to-end wireless infrastructure across all provincial correctional facilities. Once fully deployed, the solution will support virtual court appearances, electronic disclosure, e-learning, telehealth, staff mobility, and other digital services, improving operational efficiency and enhancing service delivery.
• Video Visitation Service (VVS) Implementation: The organization has been implementing a wide Video Visitation Service (VVS) to provide inmates with secure, reliable virtual access to family, friends, legal counsel, and other approved professional visitors. The initiative ensures visitation services are maintained during disruptions while modernizing the overall visitation experience. The focus is on realizing a modern, standardized video visitation platform, including enhanced technology capabilities and system-to-system integration with the Offender Management System.

Responsibilities:

• Lead consultations and facilitate stakeholder meetings.
• Create business requirements, functional specifications and technical requirements.
• Create new business and technical processes and complete business process reviews/re-engineering for existing processes.
• Facilitate business process improvement sessions.
• Assist in the development of new IT services.
• Schedule, organize and lead project status meetings and other meetings as required.
• Provide support by bridging communication between vendors, client ministries, and corporate technical and business teams.
• Escalate unresolved issues/risks, options and recommendations.
• Responsible for business architecture design, software system specifications design, and database modelling.
• Participate in iterative development using model-based processes.
• Perform project management, business and technical analysis and systems design in delivering complex software solutions spanning n-tier development environments.
• Produce project artifacts with XML, UML and/or other web services technologies.
• Prepare, update and manage documents defining the business requirements, software requirements, functional design, and project plans and schedules reflecting achievable deliverables for the applications.
• Prepare regular project status reports indicating project deliverables, possible risk and issues, timelines and anticipated effort.
• Ensure appropriate project communication occurs to all parties involved during all phases of the project.
• Identify required user training.
• Perform additional responsibilities as required by the Project Manager for a Business Analyst or Lead Technical Analyst role.

Requirements:

The proposed candidate must meet or exceed one of the following education and experience combinations:

• University graduation in business, management or a related discipline and 4+ years of Technical Business Analyst (BA) experience.
• Two-year diploma in business, management or a related discipline and 6+ years of BA experience.
• One-year certificate in business, management or a related discipline and 7+ years of BA experience.
• 8+ years of BA experience.
• 3+ years of experience in developing integrated system and technical design specifications on complex engagements.
• 4+ years of experience in facilitating and managing business process development and process re-engineering workshops and sessions.
• 5+ years of experience in gathering requirements from a diverse group of stakeholders across ministries or departments.
• 5+ years of experience translating business requirements into detailed technical requirements in an enterprise IT environment.
• 1+ years of experience working with correctional facility systems related to business processes and gathering requirements.

Nice to Have:

• 5+ years of experience adapting to new business environments, performing root-cause analysis, resolving issues, improving processes, delivering work independently, and collaborating effectively with cross-functional teams.
• 5+ years of experience coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve project objectives.
• 2+ years of experience eliciting, analyzing, and documenting business requirements for Artificial Intelligence, Generative AI, intelligent automation, and other data-driven solutions.
• 5+ years of experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.).
• 5+ years of experience leading stakeholder engagement activities, including workshops, requirements sessions, governance meetings, and executive briefings.
• 2+ years of experience working in or for the public sector.
• 5+ years of experience working within an agile development environment.

== ==

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities