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SIAM Practice Manager: ITSM Governance & Optimization

TraveltechessentialistBrisbane, Queensland🇦🇺AustraliaPosted 31 Aug 2026

Why This Role Stands Out

This hybrid role offers significant opportunity to shape ITSM governance within a leading travel group, driving impactful improvements across a multi-vendor environment. You'll thrive here if you excel at strategic process ownership and continuous improvement, with a clear path for career advancement. Apply now to leverage your expertise and grow within a dynamic organization.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Brisbane, Queensland, Australia
ComplianceContinuous Improvement

Job Description

Flight Centre Travel Group is seeking an experienced Service Integration and Management (SIAM) Practice Manager in South Bank, QLD. You will govern ITSM across a complex multi-vendor ecosystem, standardise processes, and drive continuous improvement with service integrators and suppliers.

You will own end-to-end process ownership, ensure policy compliance, and report performance to senior stakeholders. This role focuses on governance rather than day-to-day operations, with a clear path to

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