Why This Role Stands Out
This hybrid role offers significant opportunity to shape ITSM governance within a leading travel group, driving impactful improvements across a multi-vendor environment. You'll thrive here if you excel at strategic process ownership and continuous improvement, with a clear path for career advancement. Apply now to leverage your expertise and grow within a dynamic organization.
Quick Overview
Job Description
Flight Centre Travel Group is seeking an experienced Service Integration and Management (SIAM) Practice Manager in South Bank, QLD. You will govern ITSM across a complex multi-vendor ecosystem, standardise processes, and drive continuous improvement with service integrators and suppliers.
You will own end-to-end process ownership, ensure policy compliance, and report performance to senior stakeholders. This role focuses on governance rather than day-to-day operations, with a clear path to
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