Why This Role Stands Out
This hybrid role offers a fantastic opportunity to leverage your analytical skills to drive significant improvements within a leading retail organization, perfect for someone who thrives on turning data into impactful strategies. You'll be instrumental in optimizing operations and enhancing customer experiences, gaining valuable experience in a dynamic, data-driven environment. Embrace this chance to make a real difference and grow your career with Officeworks.
Quick Overview
Job Description
Officeworks Australia is seeking a commercially minded Contract Optimisation Analyst to drive performance across our Customer Contact Centre. This 12-month fixed-term contract is based at our Chadstone Support Office.
You will turn complex data into actionable insights, deliver meaningful reporting, monitor KPIs and SLAs, and partner with operations, technology and data teams to enable continuous improvement and better customer outcomes.
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