AI Engineer - Teamcenters PLM

Independent Visa Candidates (Not open for H1b, OPT, CPT)

AI Engineer - PLM based

Key Responsibilities

Design and build an AI-powered support bot (web/chat-based) for Hypercare query resolution Develop agentic workflows to retrieve and synthesise answers from: Past incident tickets Knowledge bases and documentation PLM (Teamcenter) systems Implement RAG / multi-source retrieval pipelines for contextual and accurate responses Build APIs and backend services using Python (FastAPI) and Apple-approved AI frameworks Ensure compliance with Apple security, governance, and AI platform constraints Collaborate with Hypercare, PLM, and support teams to continuously improve response accuracy
Core Requirements Strong experience in Python backend development (FastAPI preferred) Hands-on in building LLM-based systems (RAG, agentic workflows, knowledge assistants) Experience in data integration from multiple enterprise systems (tickets, logs, APIs) Good understanding of support workflows, incident triage, and knowledge management systems Strong API design, microservices, and distributed system fundamentals
Preferred / Good to Have Experience in PLM domain (Agile / Teamcenter) Exposure to Hypercare / production support environments Experience working with enterprise AI platforms and governed environments
Success Criteria Reduce mean time to resolution (MTTR) during Hypercare Enable self-service query resolution for support engineers Deliver a scalable AI support framework for future releases