Desktop Support Technician

We are looking for Desktop Support Technician for our client in San Jose, CA.

Job Title: Desktop Support Technician

Job Location: San Jose, CA

Job Type: Contract

Job Overview:

Pay Range: $20.00hr - $25.00hr

Requirement/Must Have:

• Experience with Windows and Linux administration.
• Proficiency with SCCM / Microsoft Endpoint Configuration Manager.
• Knowledge of Active Directory and Microsoft 365.
• Experience providing remote support via Teams, Zoom, or Remote Desktop.
• Ability to troubleshoot VPN and Multi-Factor Authentication (MFA) issues.
• Experience with hardware diagnostics and repair.
• Experience in enterprise desktop support environments.
• Experience with AV and Conference Room support.

Responsibilities:

• Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams.
• Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.
• Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot, and enterprise deployment standards.
• Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.
• Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources.
• Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration.
• Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments.
• Configure user access to network shares and organizational resources while following established security policies.
• Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences.
• Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization.
• Document troubleshooting steps, follow established IT procedures, and escalate complex issues to appropriate engineering or infrastructure teams.
• Maintain high customer satisfaction while balancing service quality, response time, and company standards.

Skills:

• Windows.
• Linux.
• SCCM.
• Microsoft Endpoint Configuration Manager.
• Active Directory.
• Microsoft 365.
• Remote Support.
• VPN.
• MFA.
• Hardware Diagnostics.
• Enterprise Desktop Support.
• AV Support.
• AutoPilot.
• CentOS.
• Red Hat.
• VDI.

Qualification And Education:

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities