Help Desk - SOC Analyst

1. Support a 24/7 schedule, including nights, weekends, and holidays as needed.
2. Provide proactive, on-site monitoring and response for mission-essential communication sites and information systems.
3. Classify, prioritize, and escalate alerts promptly to ensuretimelyresolution.
4. Follow established procedures for data collection, triage, analysis, classification, and escalation to meet performance targets.
5. Capture, log, respond and escalate events from email, chat, voice, and other systems withaccuratedocumentation.
6. Collect and analyze technical data to classify events, distinguish valid issues from false positives, and maintaintriage accuracy standards.
7. Work with team members to develop and refine playbooks, dashboards, metrics, and detection strategies.
8. Coordinate effectively with stakeholders to ensure clear understanding of incidents and recommended response actions.
9. Provide support during network and security incidents, assisting ith resolution efforts as directed.

Desired/Required Skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, high-stakes environment
• Excellent communication and documentation abilities
• Willingness to work flexible shifts in a 24/7 schedule
• 1-3 Years of experience working in a security operations center.