Automotive BDC Representative / Internet Sales Representative

Automotive BDC Representative / Internet Sales Representative
Diehl Hyundai of Massillon – Massillon, OH
Full-Time | Automotive BDC | Customer Service | Internet Sales
Highly Organized & Motivated BDC Representative – Massillon, OH
Diehl Hyundai of Massillon is looking for a VERY organized, highly motivated Automotive BDC Representative to join our team in Massillon, Ohio. We need someone who thrives on staying organized, following up, communicating with customers, and getting results.

If you're the type of person who keeps track of every detail, doesn't let leads fall through the cracks, and takes pride in turning customer inquiries into dealership appointments, we want to talk to you. Our ideal candidate is energetic, professional, persistent, and comfortable communicating with customers by phone, text, email, and online lead platforms. You'll play an important role in connecting prospective customers with our sales and service teams while providing an outstanding customer experience. What Does an Automotive BDC Representative Do?

As a Business Development Center (BDC) Representative, you'll be responsible for managing incoming customer inquiries, following up with prospective customers, and scheduling dealership appointments.

Your responsibilities will include

Respond promptly to internet and website leads
Handle inbound and outbound customer calls
Communicate with customers through phone, text, email, and online channels
Schedule sales and/or service appointments
Follow up consistently with prospective and existing customers
Maintain detailed and accurate customer records
Update customer information, notes, appointments, and follow-up activity in the dealership CRM
Confirm scheduled appointments
Re-engage customers who have not yet purchased or scheduled
Work closely with sales, service, and management teams
Track daily activities, appointments, contacts, and follow-up opportunities
Follow established BDC processes and communication schedules
Provide professional and friendly customer service
Help convert online inquiries and phone calls into dealership visits
Meet individual and department goals for calls, contacts, appointments, and customer engagement
Organization Is Essential
This position requires someone who is exceptionally organized.

You'll be managing multiple customers, conversations, appointments, follow-up dates, emails, text messages, and CRM tasks throughout the day.

We're looking for someone who can

Prioritize multiple tasks without losing track of details
Maintain accurate CRM notes and customer records
Follow established processes consistently
Manage a large volume of leads and follow-up activity
Stay focused in a fast-paced dealership environment
Follow through on commitments
Work independently without needing constant supervision
Recognize which customers need immediate attention
Remain organized even during busy periods
If you're someone who likes checklists, organized workflows, clear goals, and getting things accomplished, this could be an excellent fit.

What We're Looking For
The ideal candidate will be highly motivated, organized, dependable, and comfortable communicating with customers throughout the day.

Qualifications include

Excellent organizational and time-management skills
Strong verbal and written communication skills
Professional phone etiquette
Strong customer service skills
Comfortable making outbound calls
Ability to communicate professionally through text and email
Basic computer and data-entry skills
Ability to learn and effectively use dealership CRM software
Strong attention to detail
Ability to multitask in a busy environment
Positive, energetic, and goal-oriented attitude
Dependable attendance
Ability to work independently and as part of a team
Motivation to meet and exceed performance goals
Previous experience in automotive BDC, internet sales, appointment setting, customer service, call centers, inside sales, lead generation, telemarketing, receptionist/customer relations, or dealership sales is a plus.

Automotive experience is preferred but not necessarily required for the right highly motivated candidate. Why Join Diehl Hyundai of Massillon? Diehl Hyundai of Massillon is part of Diehl Automotive and offers employees an opportunity to build a long-term career with a growing automotive organization.

Benefits may include

Competitive compensation
Performance-based earning opportunities
Medical, dental, and vision insurance
401(k) with company match
Paid vacation and paid time off
Employee vehicle purchase and service discounts
Professional training and development
Career advancement opportunities within Diehl Automotive
Modern dealership environment
Established customer base and lead volume
Support from experienced sales and management teams
BDC & Customer Service Jobs in Massillon, OH
Diehl Hyundai of Massillon is located in Massillon, Ohio, making this an excellent career opportunity for candidates throughout Stark County and Northeast Ohio.

Candidates from Massillon, Canton, North Canton, Perry Township, Jackson Township, Green, Canal Fulton, Louisville, Navarre, Alliance, Barberton, Akron, and surrounding Northeast Ohio communities are encouraged to apply.

This position may be a strong match for candidates searching Indeed for Automotive BDC jobs in Massillon OH, BDC Representative jobs in Canton OH, Internet Sales Representative jobs in Stark County, Automotive Customer Service jobs near Canton, Appointment Setter jobs in Massillon, Automotive Internet Sales jobs in Northeast Ohio, Dealership BDC jobs near Akron, Customer Service Representative jobs in Massillon, Call Center jobs in Canton, Automotive Sales Support jobs, or dealership jobs in Stark County Ohio.

Apply Today – Automotive BDC Representative
If you're very organized, highly motivated, customer-focused, and ready to work in a fast-paced automotive environment, we want to hear from you. Apply today for the Automotive BDC Representative position at Diehl Hyundai of Massillon in Massillon, OH. Bring your organization, communication skills, energy, and drive to our team and build your career with Diehl Automotive.

Job Type: Full-time
Work Location: In person – Massillon, OH
Experience: Customer service, BDC, call center, inside sales, appointment setting, automotive dealership, or CRM experience preferred.
Diehl Automotive is an

Equal Opportunity Employer.