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Salesforce AgentForce SME (Service Cloud)

SSTech LLCUnited States🇺🇸United StatesPosted 24 Jul 2026

Why This Role Stands Out

Leverage your deep expertise in Salesforce Service Cloud and AgentForce to design and implement innovative AI-driven customer service solutions in this hybrid role. You'll thrive by collaborating with stakeholders and optimizing critical service processes, making a significant impact on customer experience. This is an excellent opportunity to grow your skills and contribute to a leading company.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Hi,
 
We do have an urgent requirement for the below position with our direct client, Please submit Resume, Rate and Contact details.

Job Title: Salesforce AgentForce SME (Service Cloud)
Location: Dallas TX - Preferably, Can be remote too.
Duration: Long Term

Experience: 5+ years of Salesforce experience with proven expertise in AgentForce and Service Cloud.

Job Summary: We are looking for an experienced Salesforce AgentForce Subject Matter Expert (SME) with strong expertise in Salesforce Service Cloud. The ideal candidate will be responsible for designing, implementing, and optimizing AI-driven customer service solutions using AgentForce while supporting Service Cloud enhancements and best practices.

Key Responsibilities:
  • Design and implement solutions using Salesforce AgentForce and Service Cloud.
  • Configure and optimize case management, omnichannel, knowledge management, and service processes.
  • Collaborate with business and technical stakeholders to gather requirements and deliver scalable solutions.
  • Provide technical guidance and best practices for AgentForce adoption and automation.
  • Support integrations, troubleshooting, and platform optimization.
Required Skills:
  • Strong hands-on experience with Salesforce AgentForce.
  • Expertise in Salesforce Service Cloud.
  • Experience with Salesforce configuration, automation, and service process optimization.
  • Excellent stakeholder management and communication skills.
Nice to Have:
  • Experience with Copado for Salesforce DevOps and release management.
  • Salesforce certifications related to Service Cloud and AgentForce.

Skills

Salesforce
Stakeholder Management

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