IT Analyst

Own the day-to-day health of client estates: triaging issues, maintaining the asset inventory, and making sure nothing drifts out of view.

Responsibilities

• Monitor endpoint, network and cloud alerts, and triage against defined severity levels
• Maintain accurate, live asset and configuration records across managed environments
• Investigate and resolve escalations from the helpdesk that require deeper technical analysis
• Support Microsoft 365 tenant administration, user provisioning and access reviews
• Document root causes and feed recurring issues into the change and risk registers

What we're looking for

• 2+ years in an IT operations, support or systems administration role
• Working knowledge of Microsoft 365, Windows Server and networking fundamentals
• Comfortable reading logs and dashboards to find the actual cause, not just the symptom
• Clear written communication for handover notes and client-facing updates