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Service Desk Specialist - SME 3 in Bethesda, MD

Elegant Enterprise Wide SolutionsBethesda, MD🇺🇸United StatesPosted Oct 14, 2026

Why This Role Stands Out

Leverage your extensive experience in technical documentation and enterprise application support to drive impactful knowledge management initiatives within a reputable organization. This hybrid role offers a fantastic opportunity for professional growth and skill development, making it an ideal fit for a dedicated and detail-oriented individual. Apply today to explore this exciting career advancement!

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Bethesda, MD, United States

Posted

15 hours ago

Job Description

Location: Bethesda, MD

Duration: 1+ Years

Job Description

Supports knowledge management, release communications, FAQs, user guides, testing, defect tracking, accessibility testing, and production validation.

Qualifications / Education

Bachelor's degree in IT, communications, technical writing, business, or related field preferred.

Relevant Experience

7+ years in technical documentation, knowledge management, QA/testing support, release support, or enterprise application support.

Technical Expertise

Knowledge articles, SOPs, release notes, Section 508 documentation, test cases, defect tracking, production validation

Certifications

ITIL 4 Foundation preferred; Section 508/accessibility training preferred; ISTQB pref

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