Part Time Marketing & Customer Service

MetroLink Tulsa is the public transportation provider for the Tulsa area, offering fixed-route bus service, paratransit, and on-demand rides to help people get where they need to go. we're about connecting lives, building community, and making every ride a positive experience! We're a team that believes in the power of reliable transportation to transform daily routines and empower our city. Are you a natural problem-solver who enjoys helping others? Do you have a knack for turning a simple question into a great customer experience?

MetroLink Tulsa is looking for a
Customer Service Representative to be the welcoming voice of our transit system. In this role, you will be a vital link between our community and the services they rely on every day. You'll use your expertise and positive attitude to help people navigate the city, get where they need to go, and feel confident in our services. Whether it's a call, an email, or an in-person question, you'll provide accurate information on bus routes, schedules, and policies.

Guide and Educate: You'll help passengers plan their trips, find bus stops, and even suggest alternative ride options when needed.

Listen and Solve: You will handle customer inquiries and concerns with professionalism and courtesy, ensuring every person feels heard and respected. When a complaint or complement comes in, you'll be the one to document it.
Connect with the Community: You'll build relationships with people from all walks of life, from daily commuters to first-time riders.

Maintain Your Skills: You'll stay proficient in MetroLink Tulsa’s computer software to efficiently manage information and assist customers. You'll also work closely with your team and management to stay up to date on all policies and procedures.

Communication Skills: You must be an excellent communicator—both verbally and in writing—with a friendly and professional tone. Must have excellent computer skills. Must be willing to work evenings, nights, weekends, and some holidays as needed. This isn't just a job where you answer phones; it's a role where you have a direct and tangible impact on your community. Every call you answer helps someone get to their job, a doctor's appointment, or home to their family.

By providing accurate information and a helpful attitude, you'll not only solve their immediate problem but also build trust in a vital public service. You will feel a genuine sense of purpose knowing that your work contributes directly to the well-being and mobility of the residents of Tulsa and surrounding areas.

Free Employee Health Insurance, Long Term Disability, Life Insurance
Vision, Dental and Supplemental insurance available
Pension & 457b retirement
Vacation, Sick & Holidays
The preceding description is intended to describe the general content, identify the essential functions, and set forth the performance of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.