Payment Operations Analyst

Job Title: Payment Operations Analyst

Job Location: Montreal, QC

Job Type: Contract

Pay Range: $29.03hr - $34.03hr

Job Overview:

The USD Clearing & Payment middle office function is performed by Client Support Services (CSS), which is a group reporting into Payment & Clearing Solutions (PCS). CSS is responsible for the management of risks, client reporting, and analytics, as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding, and operations bookings.

The position at a glance:

• Investigate issues and problems related to payments.
• Proactive monitoring and support to US dollar clearing client base.
• Credit, funding, and transaction limit management and oversight.
• Managing client s reporting and analytics.
• Act as liaison between the back office and client/front office as applicable.

In detail:

Contract duration is contingent upon business needs with a maximum of 6 months with the possibility of extension.

This position operates on a shift-based schedule. Final working hours are contingent upon the specific shift for which the successful candidate is selected.

Shifts include:

Training begins with a Day Shift Monday-Friday between 9:00 AM and 6:00 PM for training and the switch over after 3 months to night shift from Sunday to Thursday between 9:30 PM and 6:30 AM. Seeking a candidate with payment experience.

The team members are responsible for the following activities:

• Overnight Shift: 09:30 PM to 05:30 AM or 10:30 PM to 06:30 AM.
• Mid-Day Shift: 06:00 AM to 02:00 PM.
• Closing Shift: 10:30 AM to 06:30 PM.
• Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.
• Support the overall day-to-day business relationships of the organization s Network USD and CAD Network Clearing Clients at an account level.
• Coordinate with various stakeholders in the business as required.
• Drive processing efficiency by improving the overall USD straight-through processing rate over 95% at the client level. Drive customer satisfaction by working closely with clients to improve the service provided to them.
• Escalate service level inquiries as appropriate.
• Oversee key control processes with respect to billing, risk, and management reporting at the client level.
• Hold regular ongoing dialogue with NCNA, PCS, and other stakeholders to ensure an excellent level of service is maintained to the network.
• Review and analyze reports related to client activities, including wire transfers and non-payment SWIFT messages.
• Recommend and monitor KPIs, ensuring that SLAs and turnaround times are being met.
• Make recommendations for procedural changes where deemed necessary.
• Analyze various control reports and make recommendations for efficiency gains.
• Keep abreast of changes, both reporting and operational, to meet or enhance the demands of clients.
• Interpret, manipulate, and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS to improve the client experience.
• Work closely with development teams to create and implement a suite of quality management reporting.
• Work with stakeholders to understand their data and how it can best be leveraged to meet client requirements.
• Provide additional insights into data trends through analyzing and understanding the patterns within the various data sets.
• Investigate issues, determining root causes and obtaining resolution.
• Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.
• Make direct contributions to the organization s operational permanent control framework.

Work conditions:

This position provides for standard working conditions in an office and a normal work schedule from Monday to Friday.

The strengths and skills that will help the candidate succeed:

• Strong verbal and written communication skills.
• 2 to 4 years of banking experience in Correspondent Banking, Payment Operations, and/or Cash Management Product within a major bank active in USD Clearing.
• Knowledgeable of international wire transfers, SWIFT, and local clearing systems.
• Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.
• Highly effective communicator, written and oral, with good interpersonal skills.
• Excellent attention to detail and accuracy.
• The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook, and PowerPoint.
• Knowledgeable of data and report analysis.
• Self-motivated with the ability to multi-task in a high-volume and fast-paced environment with precision.
• Ability to work in a highly autonomous team environment with minimal supervision.
• Strong organizational skills.
• Strong analytical skills.
• Strong critical thinking skills.
• Strong customer service skills.
• Strong resourcefulness and creativity.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities