Freight Forwarding Customer Solutions Products Manager Remote

Job Title: Freight Forwarding Customer Solutions Products Manager

Location: Remote, United States

Employment type: Full-time

Job Description:

• Closely collaborate with relevant products and business functions within Clients Freight Forwarding and Brokerage to define, design, develop, integrate, implement, and thereafter continuously improve digital products and services by supporting the usage, acceptance, and development of capabilities that drive customer growth and retention and enable automation with business partners for customer solutions. The role is empowered to drive the development and performance in digital capabilities and solutions by defining the roadmap, managing the execution of delivery on the priorities through structured development planning increments.
• This position is the bridge between the development teams, the day-to-day business, product and sales, and the strategic transformation, and will liaise with relevant departments including IT, Marketing, Product Development, Business Development, Operations Support, Customer Experience, Sales, software providers, customers, and partners
• The role is also responsible for providing relevant business content and supporting the planning, management, reporting, and coordination of the digital transformation roadmap. As a manager of the Customer Solutions Team, this leadership position will be an ambassador and change agent for digital transformation.
• The role will take on a leadership function within projects, taking accountability for ensuring a solution is delivered on time and within budget constraints, as well as providing SME representation to other key stakeholders within the project.
• The role will provide mentorship and management to solution advisors and engineers within the team, ensuring adherence to standard global product capabilities and roadmap, standard Safe Agile practices inclusive of configurable solutions, providing subject matter expertise where required, and driving and monitoring performance within the team.
• The role will have a high level of industry Freight Forwarding and brokerage experience and systems and process knowledge. This knowledge is used to effectively bridge the gap between the technology and operational layers of the business and act as a conduit of information into the technology and development teams.

Duties & Responsibilities:

• The Customer Solutions and Digital Products Manager is responsible for Customer Solutions activities and the delivery of the digital products and services transformation and business plan across Clients Air and Ocean Forwarding and Brokerage, leading to increased customer utilization of
• Clients s Digital Solutions and products (Our online self-service customer capabilities: Global Order Management, Customer Reporting, and Customer Data Integration), thereby supporting new business as well as improving customer retention.
• Leads the business requirement definition and functional design of digital services and products, reflecting customer requirements and business needs
• Assures requirements are captured, translated, and developed as part of the customer project or product development to deliver expected benefits (i.e. automation and efficiency gains, incremental revenue etc.)
• Establish and manage the digital services and products capabilities roadmap and drive development, innovation and enablement of the product suite, ensuring best-of-breed and industry-leading digital capabilities and customer experience whilst driving product standardization and simplification.
• Overall leadership in supporting functional delivery of global customer solution implementations of the core digital services and products, working closely with regional and global customer implementation and key account teams
• Ensure the Customer Solutions and sales team understand and promote the digital services and products suite, understand the features and value-add services available for Customers, Business Intelligence, as well as Data Integration, along with delivery efforts for solutions, including participating in pre-sales solution definition
• Establish and manage functional Solution design by offering product consultancy for customers
• solutions, to align with product capabilities and customer needs
• Establish and manage the Customer Solutions product solution Implementation process and methodology.

Experience required:

Air and Ocean Freight Forwarding and Customs Brokerage

Cargowise One

EDI