Credit Manager Retention

Greetings from Anand Rathi Global Finance

We are looking for Credit Manager Retention profile and below is the brief JD

Key Responsibilities

Credit Assessment

• Evaluate loan applications as per the organization's credit policy.
• Analyze customer financials, income, banking, and repayment capacity.
• Verify KYC, income documents, property documents, and credit bureau reports.
• Conduct risk assessment and recommend approval, rejection, or deviation.
• Ensure compliance with internal policies and regulatory guidelines.

Retention & Customer Management

• Follow up with customers whose files are pending or likely to be cancelled.
• Understand customer concerns and resolve issues to improve loan conversion.
• Coordinate with Sales, DSAs, Operations, Legal, Technical, and Business teams for faster processing.
• Retain customers by explaining product features, interest rates, eligibility, and documentation requirements.
• Work on reducing customer drop-offs (Top of the Funnel to Bottom of the Funnel conversion).

Portfolio Monitoring

• Track pending login files and sanction cases.
• Monitor loan pipeline and ensure timely disbursement.
• Maintain turnaround time (TAT) for credit decisions.
• Ensure quality of the loan portfolio while meeting business targets.

MIS & Reporting

• Prepare daily MIS on login, sanction, rejection, retention, and disbursement.
• Track customer follow-ups and pending cases.
• Analyze rejection reasons and recommend corrective actions.

Location : Mumbai

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