Customer Service and Sales Representative in the Lawn Care Industry

Benefits

401(k)
401(k) matching
Bonus based on performance
Paid time off
Customer Service & Sales Representative
Location:
Apex, NC
Compensation:
Salary + Commission
Position Overview
We are seeking a motivated and knowledgeable Customer Service & Sales Representative to join our team in Apex, NC. This role combines customer support and sales responsibilities, with a focus on helping homeowners make informed decisions about lawn care services. The ideal candidate has experience in the lawn care industry and understands fertilization programs, weed control, turf health, and seasonal treatments specific to North Carolina lawns.

Key Responsibilities
Respond to customer inquiries via phone, email, and in person
Educate customers on lawn care programs, treatments, and service options
Generate new sales and upsell existing customers
Follow up on leads and prepare service quotes
Address customer concerns and ensure high satisfaction
Maintain accurate records in CRM system
Coordinate with field technicians to ensure quality service delivery
Stay current on regional lawn care best practices and seasonal needs
Qualifications
Previous experience in customer service and/or sales
Working knowledge of lawn care, turf management, fertilization, and weed control
Strong communication and relationship-building skills
Self-motivated with the ability to meet sales goals
Organized and detail-oriented
Basic computer skills

Preferred Qualifications
Experience with residential lawn care programs
Familiarity with CRM software
Knowledge of warm and cool season grasses common in North Carolina
Compensation: $40,000.00 - $60,000.00 per year