Quality Assurance Engineer

Expected Skills

• Ability to perform testing activities, make informed decisions, and manage complex work efforts.
• Excellent verbal and written communication skills.
• Strong critical thinking, problem-solving, and decision-making capabilities.
• Self-motivated with the ability to manage tasks independently and take ownership and accountability for assigned work.
• Strong experience testing Salesforce applications, including standard and custom functionality, configurations, workflows/flows, validation rules, security, reports, dashboards, and business processes.
• Experience testing Salesforce integrations, APIs, web services, data exchanges, and interfaces with external systems.
• Experience validating Salesforce data migration, data integrity, business rules, and data relationships.
• Experience testing Salesforce releases, enhancements, configurations, customizations, and deployments.
• Ability to develop comprehensive Salesforce test scenarios, test cases, test scripts, test data, and requirements traceability.
• Experience with automation and testing tools such as QTest, Tricentis Tosca and CRT
• Ability to collaborate effectively with Salesforce developers, administrators, business analysts, product owners, scrum masters, and other technical and business stakeholders.

Description (including, but not limited to)

• Analyze business requirements for testability, completeness, and adequate test coverage using Functional Specification Documents, Business Requirements Documents, Technical Design Documents, user stories, acceptance criteria, and related project documentation.
• Collaborate with business analysts, developers, Salesforce administrators, product owners, scrum masters, and other stakeholders to clarify requirements, resolve issues, and establish appropriate testing approaches.
• Translate business and technical requirements into test conditions, scenarios, cases, scripts, and test data, and drive testing activities through completion.
• Develop and execute manual and automated tests using QTest, CRT and applicable Salesforce testing capabilities.
• Perform functional, integration, regression, system, user acceptance, and end-to-end testing across NC FAST/ PATHNC and Salesforce functionality.
• Test Salesforce standard and custom functionality, including objects, fields, workflows/flows, validation rules, business rules, security, roles, profiles, permission sets, reports, dashboards, and other configurations or customizations.
• Validate Salesforce integrations with external applications and systems, including APIs, web services, inbound/outbound interfaces, data exchanges, and error handling.
• Validate Salesforce data migration, transformation, integrity, relationships, completeness, and accuracy against approved business requirements.
• Support Salesforce release and deployment validation by performing appropriate pre-deployment and post-deployment testing.
• Maintain accurate test documentation, test evidence, test data, defect records, and requirements traceability throughout the testing lifecycle.
• Review test artifacts to ensure appropriate coverage, accuracy, completeness, and alignment with requirements.
• Identify, document, and track defects with clear reproduction steps, expected and actual results, severity, priority, business impact, and supporting evidence.
• Work with development, Salesforce, and product teams to diagnose and reproduce defects, validate fixes, perform regression testing, and drive issues through resolution.
• Provide testing status, metrics, defect trends, risks, dependencies, and blockers to project stakeholders.
• Oversee test data collection and analysis according to project schedules, standards, and established QA practices.
• Actively participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, and other Agile ceremonies.
• Identify and communicate testing risks and dependencies and recommend solutions before they impact project delivery.
• Contribute to continuous improvement of QA processes, test automation, testing standards, and best practices across NC FAST/PATHNC and Salesforce initiatives.
• Ensure testing activities comply with established NC FAST quality standards, project processes, documentation requirements, and applicable organizational procedures.