Help Desk Support/Help Desk Specialist I (Remote)

RESPONSIBILITIES

A client with Kforce is seeking a Help Desk Support / Help Desk Specialist I to join their team in Tucson, AZ. This is a remote position.

Responsibilities

• Provides support to end users for computer, application, system, device, access and hardware issues
• Identifies, researches and resolves technical problems of moderate complexity
• Responds to telephone, email and on line requests for technical support
• Documents, tracks, and monitors the problem using applicable systems and tools
• May coordinate with other teams or departments to resolve user problems

REQUIREMENTS

• 1 year of desktop-based hardware support experience preferred
• Help Prior Service Desk or Desktop Support experience required
• ServiceNow Basic user & security group experience
• Active Directory administration knowledge
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and 11
• Experience with using and troubleshooting Office 365 and Gmail (permissions, calendaring, delegation)
• Experience with using and troubleshooting Collaboration & Productivity tools such as: Zoom, G-Suite, & Slack
• Familiarity supporting MFA and VPN issues
• Familiarity with troubleshooting Wi-Fi Networking on Macs and PCs

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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