Help Desk Analyst

Description

We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day system issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely, effective solutions.

Responsibilities

Respond to incoming service desk requests and document all interactions, updates, and resolutions within the ticketing system.
Troubleshoot hardware, software, and operating system issues in Microsoft Windows environments, including Windows 10 support.
Assist users with password resets, account access, and permission-related requests through Active Directory.
Diagnose basic technical problems, identify root causes, and escalate more complex issues when needed.
Provide clear guidance to end users on resolving common technical issues and using supported systems effectively.
Track open incidents to ensure timely follow-up, accurate status updates, and successful issue closure.

Requirements

Experience supporting end users in a help desk or service desk environment.
Working knowledge of Active Directory for user account and access support.
Familiarity with Microsoft Windows, including Windows 10 troubleshooting.
Ability to perform basic technical troubleshooting across software and desktop issues.
Experience managing and updating service desk tickets accurately and efficiently.
Strong communication skills with a customer-focused approach to technical support.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.