IT Administrator / Support Technician - Irving TX / Auburn Hill, MI - 2 days / Hybrid

Required Experience 1-3 years of experience in IT support, technical assistance, or help desk operations. Experience troubleshooting Windows and/or macOS environments. Experience supporting hardware, software, and peripheral devices. Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.). Experience assisting users with access management, basic network issues, and device setup. Experience maintaining technical documentation and support logs. Skills Required Technical Troubleshooting - Ability to diagnose and resolve common IT issues. Customer Service - Strong communication and support skills for assisting end users. Hardware & Software Knowledge - Understanding of computers, operating systems, and common business applications. Time Management - Ability to manage multiple tickets and prioritize effectively.