Transplant Outreach and Networking Coordinator, Transplant Cellular Therapy, Full-Time, Days

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Transplant Outreach and Networking Coordinator in the Transplant Cellular Therapy department. Here, you be launching and integrated outreach and marketing strategy for the Transplant and Cellular Therapy Program to promote the clinical and research missions for the Program. This position requires you to work onsite and travel 4 days per week. You will need to be based in the greater Chicagoland area.

The Transplant Outreach and Networking Coordinator partners with medical and administrative leadership to expand referral networks, elevate brand eminence, and meet volume targets. The Coordinator is responsible for executing the Program’s marketing and communication strategy, developing outreach support and promotional materials, managing internal and external newsletters, coordinating sponsorship events, and overseeing the Program’s web pages and social media presence.

To ensure seamless patient intake and strategic alignment, the Coordinator collaborates closely with UCM Physician Relations, Network Development, Marketing, Patient Access Services, and the Hematology-Oncology communications teams. Exceptional interpersonal skills are essential to effectively engage patients, staff, and the referring community.

Essential Job Functions

• Works collaboratively with Program leadership, Physician Relations and Network Development teams to develop, coordinate and execute overall strategy to expand referral networks and promote reputation and research initiatives

• Performs regular assessments with Program leadership regarding strategic outreach plans, priority setting, and programmatic goals

• Attends outreach events in collaboration with Physician Relations team to understand customer needs

• Works collaboratively with Program leadership, Communications, Marketing, and Web Strategy teams to develop, coordinate and execute overall marketing and communications strategy to promote brand eminence and research initiatives
• Executes marketing and communications campaigns, including advertising, press releases, white papers, and development of content materials for patients, caregivers, and external partners
• Manages Program and Jonas Center web pages and social media presence
• Creates web content promoting program attributes, research breakthroughs, and patient stories
• Creates content material that invites interaction and fosters audience feedback
• Coordinates various Program-sponsored conferences and symposia (Post-ASH, Jonas Center symposium)
• Assists in sponsor recruitment and program planning
• Builds network and identifies opportunities for hospital-based sponsorships and events to promote program reputation and engage customers
• Works closely with Physician Relations and Patient Access Teams to facilitate timely and seamless patient scheduling and promote excellent patient experience
• Closes the communication loop with referring providers to provide enhanced customer service
• Attends network meetings and collaborates with network site leaders to promote cohesive patient care across the UCM network

• Prepares Jonas Center Annual Report

• Writes and designs newsletters to communicate program updates and clinical trial offerings.

• Tracks key performance indicators

• Creates scorecard(s) of activity and return on investment

• Provides updates to Program leaders on a monthly basis

• Manages referral database and analyzes market trends

• Performs other duties as assigned

Required Qualifications

• Bachelor’s degree in marketing, communications, or business
• Requires a minimum of five (5) years of professional experience and advanced knowledge in the field with proven success in brand management and marketing in healthcare
• Analytical with skills in market research techniques and return on investment
• Proficient in Microsoft Office products, including Word, Excel, PowerPoint and Publisher, and graphics tools such as Canva. Experience in marketing tools such as data analysis software, content management systems, AI tools, and digital advertising
• Proven ability to disseminate concise, accurate and timely information to internal and external audiences
• Ability to communicate effectively to various levels within the organization
• Excellent organization and communication skills and proven ability to effectively manage multiple projects simultaneously
• Ensures high standards for customer service

Preferred Qualifications

• Master’s degree

• RN or healthcare background

• Hospital or academic medical center experience

• Marketing and communications experience within cancer service line

Position Details

• Job Type/FTE: Full-Time (1.0 FTE)
• Shift: Day Shift (8:00 am - 5:00 pm)
• Work Location: Flexible Remote (Onsite & Travel 4 days/week, 1 day remote)
• Unit/Department: Transplant Cellular Therapy – Hyde Park
• CBA Code: Non-Union