Clinical Outreach Manager

Essential Duties & Responsibilities

Program and Provider Relationship Development
• Identify, build, and maintain referral relationships with therapeutic programs, RTCs, PHP/IOP programs, hospitals and inpatient units, insurance providers, and outpatient clinicians serving adolescents and young adults
• Develop step-down and step-up pathways with partner programs, including facilities transitioning students to and out of residential care
• Maintain a prioritized target list of referral partners and a regular contact cadence with each
• Serve as the primary Pacific Quest point of contact for assigned program partners
• Field Outreach and Representation
• Conduct in-person and virtual visits, presentations, and activities with partner programs and clinical teams
• Represent Pacific Quest at regional and national conferences, provider networking events, and community gatherings
• Plan and host Pacific Quest outreach events, including provider meetups and on-site tours in Hilo
• Educate partners on Pacific Quest’s clinical model, levels of care, medical integration, insurance acceptance, and admissions criteria
Referral Coordination and Admissions Support
• Route incoming partner referrals to the admissions team promptly with complete referral information
• Prescreen referrals for fit and set accurate expectations with referring professionals
• Follow up with referring partners on referral status, admission, progress (with appropriate releases), and discharge
• Collaborate with the admissions team to close the loop on every partner referral
Alternative Referral Channels
• Support development of alumni, military/TRICARE, and community referral sources as directed
• Maintain relationships with professional associations and provider networks relevant to adolescent and young adult care
Tracking and Reporting
• Log all outreach activity, contacts, and referrals in the CRM
• Report weekly on outreach activity, referral volume by source, and pipeline status
• Share field intelligence on referral trends, competitor programs, and partner needs with leadership
• Ensure all outreach materials and conversations are accurate and consistent with Pacific Quest’s services and marketing standards
Additional Duties as Assigned

Competencies

Relationship Building: Builds trusted relationships with clinical professionals and sustains partnerships over time
Clinical Fluency: Understands levels of care, common adolescent and young adult presentations, and how referral decisions are made
Professional Representation: Presents Pacific Quest accurately, confidently, and ethically in every setting
Business Development: Demonstrates the ability to identify opportunities, develop referral pipelines, cultivate new partnerships, and translate relationships into measurable business outcomes
Strategic Thinking: Understands referral market dynamics, identifies opportunities for growth, and adjusts outreach strategies based on referral trends and organizational priorities.
Self-Direction: Plans and manages own outreach territory, schedule, and travel with minimal supervision
Collaboration: Works closely with admissions, clinical, and marketing teams to convert relationships into appropriate admissions
Core Values: Demonstrated alignment with Pacific Quest’s core values: Professionalism, Health, Connection, and Resilience

Skills/Qualifications

Bachelor’s degree in psychology, social work, communications, or a related field preferred; equivalent outreach or behavioral health experience considered
3+ years of clinical outreach, business development, or admissions experience in behavioral health preferred, ideally with adolescents or young adults
Established relationships with treatment programs and clinical providers strongly preferred
Working knowledge of levels of care (residential, PHP, IOP, outpatient) and the referral process
Working knowledge of HIPAA and the handling of protected health information
Experience with CRM systems and Google Workspace
Ability to travel frequently, including overnight and air travel
Ability to pass pre-hire and ongoing background checks, fingerprint, and drug screens
Prehire TB and physical clearance required
Stay current on all required company training
Must have a valid driver’s license and maintain proof of personal auto insurance

Work Hours

Monday - Friday; schedule set around partner availability across mainland time zones
Regular travel required, including multi-day trips, conferences, and periodic visits to Pacific Quest in Hilo
Position may require evenings or weekends for events, conferences, and urgent referrals

Physical Demands

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Frequent sitting, extended computer and phone use, and driving, with regular air travel. Occasional standing, walking, and lifting up to 25 pounds for event materials. Visits to program sites may include outdoor work on uneven terrain typical of Hawaii landscapes. Pacific Quest is a non-smoking facility.