Deputy Shift Lead - Hybrid Cloud Tier 2 Service Desk / Active Se with Security Clearance

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure. About The Role Peraton is seeking to hire a Deputy Shift Lead - Hybrid Cloud Tier 2 Service Desk.

Location: On-site in Kansas City, Missouri Overview: We are seeking a Deputy Shift Lead for the Hybrid Cloud Services Tier 2 Service Desk to do the following:

• Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations.
• Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements. Responsibilities include:
• Provide leadership and technical expertise to support operations of 24x7 Tier 2 Service Desk supporting System Administrators with hosting in the USMC enterprise application hosting environments; support Shift Lead.
• Responsible for incident, event management activities supporting enterprise private and commercial cloud data centers.
• Responsible for the execution of Data Center Service Desk processes, functions, activities and tasks.
• Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions.
• Monitor and manage datacenter systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment.
• Maintain knowledge and communicate status of the datacenter environments including providing reporting and updates as needed.
• Support training and development of more junior staff on datacenter-specific technologies and processes.

Qualifications Basic Qualifications

• BA/BS degree and minimum of 2 relevant years' experience; High School diploma and 6 years in lieu of the bachelor's degree.
• Experience and ability to triage incidents and events for effective resolution.
• Experience with Active Directory account and server management and monitoring.
• Experience preparing documentation and briefings for leadership in a concise and effective manner.
• Experience with server administration: Microsoft Windows Server, Red Hat Linux (RHEL).
• Experience with monitoring and management tools such as vCenter, vSphere, VMWare VRealize Operations Manager, LogInsight, Network Insight.
• Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto).
• Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management.
• Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction to team members, mentor and train newly assigned staff.
• Demonstrated customer service capabilities and focus.
• Demonstrated ability to work with a virtual team across locations including coordination, collaboration and effective communication using synchronous and asynchronous tools and techniques.
• Experience with enterprise/datacenter Service Desk Operations including use of a service management tool (Remedy preferred).
• ITIL training OR certification.
• IAT II Certification/8140 certification.
• U.S. citizenship required.
• Active DoD Secret security clearance.

Preferred Qualifications

• AWS or Azure Certification or Training
• vROPS/VMWare Certification or Training

Details Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate's own.

EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.