Senior Engineer - AI Voice Agents

Key Responsibilities
Design, develop, test, and deploy voice AI agents and agentic workflows using Python and frameworks such as LangChain and LangGraph
Build conversational workflows that manage customer intent, multi-turn context, tool execution, business rules, fallback behavior, and agent handoff
Integrate speech recognition, speech synthesis, streaming interfaces, and contact center platforms to deliver responsive voice experiences
Optimize response latency, interruption handling, and conversational continuity
Develop secure APIs and backend integrations that enable AI agents to retrieve information and execute transactions
Implement and optimize prompts, agent orchestration, retrieval-augmented generation (RAG), and grounding against approved enterprise knowledge sources
Design and implement scalable, resilient AWS solutions using appropriate timeout, retry, error-handling, and asynchronous processing patterns
Write clean, maintainable, and production-ready code in accordance with software engineering best practices
Participate in technical design discussions, code reviews, and the preparation of technical specifications
Develop unit tests, integration tests, and conversational regression tests to validate application functionality and performance
Evaluate conversation quality, task completion rates, response accuracy, latency, and failure scenarios to improve system reliability
Implement security controls, customer data protection measures, and responsible AI guardrails to prevent unsupported or inaccurate responses
Collaborate with product, architecture, and platform teams to deliver assigned capabilities from requirements gathering through deployment and production support
Required Qualifications
10+ years of experience
Bachelor's degree in Computer Science, Engineering, or a related technical field
Skills
Python Development
LangChain
LangGraph
AWS Cloud Services
API Development and Backend Integration
Speech Recognition and Speech Synthesis
Software Testing and Debugging
Automated Testing Tools
Event-Driven Architecture
Databases
Conversational AI Performance Optimization
Conversational AI Development
Agentic Workflows
Prompt Engineering
Retrieval-Augmented Generation
Requirements Gathering
Production Support
Software Testing and Quality Evaluation
Secure Application Development
Cross-functional Collaboration
Technical Design and Code Review
Contact Center Platform Integration
Schedule
Start date: 2026-11-01