Full timeOther

Incident Manager| Thane

CSBThane🇮🇳India

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationThane, India

The Incident Manager adheres to the set policies, processes, and systems for the delivery and implementation of a quality incident management processes.
The incident manager is responsible for overseeing the coordination, planning, and organization of resources for the resolution of Incidents.
The Incident Manager is responsible for the end-to-end management of all IT incidents.

Role includes declaring the incident as a major incident and ensuring that the MIM process is followed, and the incident is resolved at the earliest.
Manage & Drive Technology related major incidents
Manage incident progress and establish Internal & external progress updates & flash periodic updates.
Ability to take ownership and be accountable for an incident/task.

Experience Range : 8 to 10 Years

Qualifications : Bachelor's / Master's Degree