Facilities Manager

The closing date for completed applications for this post is 9am on Wednesday 25 November 2026 and it is anticipated interviews will take place on Thursday 10 December 2026.

Hours: 37 hours per week

Salary: £46,838 - £50,187 (SCP 38-41)

JOB DESCRIPTION:

Reporting to the Executive Business & Facilities Manager, the Facilities Manager will provide visible, accountable leadership for Rossie’s catering, household and reception services. The postholder will ensure these services operate as one coordinated services function that supports the safety, wellbeing, dignity and day-to-day experience of young people, while providing a professional and welcoming first point of contact for families, visitors, partners, inspectors and other stakeholders.

MAIN TASKS:

• Lead and coordinate the catering, household, laundry and reception functions, ensuring clear standards, effective deployment and reliable service delivery.

• Provide direct line management, supervision, appraisal, performance management and development for the relevant team leaders and staff.

• Ensure Catering Services compliance with food safety, hygiene, allergen management, COSHH, health and safety, infection prevention, confidentiality, data protection and secure-site requirements.

• Manage delegated budgets, procurement, stock, contracts and resources, demonstrating value for money and appropriate financial control.

• Promote environments and services that are homely, welcoming, inclusive and responsive to the needs, rights, culture and preferences of young people.

• Work collaboratively across Rossie and provide clear assurance to the Executive Business & Facilities Manager on performance, risks and improvement activity.

Leadership, People and Culture

• Provide visible leadership across catering, household, laundry and reception, setting clear expectations for conduct, attendance, presentation, customer service, quality, efficient delivery and teamwork.

• Translate organisational priorities into practical team plans, objectives, rotas, service standards and measurable outcomes.

• Recruit, induct, supervise, coach and appraise staff in line with Rossie policies, ensuring probation, attendance, capability, conduct and performance matters are addressed promptly and fairly.

• Ensure staff receive mandatory and role-specific training, including food safety, allergen awareness, COSHH, manual handling, infection prevention, information governance, safeguarding awareness and secure-site procedures.

• Hold regular structured team meetings, promote effective communication and ensure actions and decisions are recorded and followed through.

• Promote Rossie’s values of Authenticity, Bravery, Compassion, Integrity and Togetherness and build a culture of high support, high standards and continuous improvement.

Catering and Food Services

• Lead the safe, efficient and high-quality delivery of catering services across Rossie, including daily meals, snacks, special diets, hospitality and organisational events.

• In collaboration with the Chef Manager, ensure menus are nutritionally balanced, varied, appealing and developed with appropriate input from young people and relevant professionals.

• Maintain effective systems for allergen control, dietary requirements, food traceability, temperature monitoring, cleaning schedules, personal hygiene and food-safety records.

• Ensure Catering Services compliance with applicable food hygiene and environmental health requirements and maintain readiness for inspection at all times.

• Oversee the management of purchasing, stock rotation, waste reduction, portion control and supplier performance, balancing quality, sustainability and value for money.

• Work with care, health and education colleagues to ensure catering supports individual plans, cultural requirements, celebrations, learning and positive experiences around food.

• Ensure hospitality and special functions, including those outside normal hours, are planned, resourced and delivered to an agreed standard.

Household, Cleaning and Laundry Services

• Lead household and laundry services to maintain clean, safe, comfortable and well-presented environments across residential, education, office and communal areas.

• Implement documented cleaning schedules, environmental checks and audit arrangements, with clear corrective action where standards are not achieved.

• Ensure Household Team maintain a homely approach across our care services while meeting hygiene, infection prevention, security and regulatory expectations.

• Ensure oversight of safe procurement, storage, use and disposal of cleaning chemicals and equipment in accordance with COSHH assessments, manufacturer instructions and secure-environment controls.

• Maintain effective laundry and linen systems that protect dignity, minimise loss or damage and ensure young people’s clothing and personal items are handled respectfully.

• Coordinate room and venue preparation for meetings, visits, events and special functions in partnership with relevant departments.

• Monitor equipment condition, servicing needs and defects, escalating maintenance and replacement requirements promptly.

Reception, Visitor Experience and Security

• Manage reception as Rossie’s professional and welcoming first point of contact, ensuring consistently courteous, trauma-informed and confidential communication.

• Ensure robust visitor-management arrangements, including sign-in, identity checks, badges, access permissions, key control, security briefings and escalation of concerns.

• Oversee telephone, email, mail, deliveries, room bookings and visitor information systems, ensuring enquiries are directed and recorded appropriately.

• Ensure reception staff understand safeguarding, confidentiality, data protection, emergency and business-continuity procedures relevant to their role.

• Maintain accurate reception records and ensure information is only shared with authorised individuals on a need-to-know basis.

• Review feedback from visitors and internal stakeholders and use it to strengthen reception standards and the wider visitor experience.

Quality Assurance, Compliance and Risk

• Maintain a proportionate quality assurance programme covering service observations, hygiene checks, record sampling, customer feedback, stock controls and compliance audits.

• Use findings, complaints, compliments, incidents, near misses and audit information to identify themes, assign actions and verify that improvements are sustained.

• Maintain service risk assessments, COSHH assessments, safe systems of work and relevant business-continuity arrangements in conjunction with the Site Manager and Health and Safety leads.

• Escalate serious or recurring concerns promptly to the Executive Business & Facilities Manager, together with clear recommendations and timescales.

• Support external inspections, audits and regulatory visits by ensuring records, environments and staff practice are consistently inspection-ready.

• Contribute to policy and procedure development relevant to catering, household, reception, visitor management and hotel services.

Finance, Procurement and Resources

• Prepare and manage delegated budgets, monitor expenditure and forecasts and provide timely explanations of variances.

• Operate within Rossie’s financial regulations, procurement requirements and delegated authority, securing appropriate approvals before commitments are made.

• Monitor supplier and contractor performance, service levels, quality, pricing and compliance, escalating concerns and supporting tender or review activity as required.

• Maintain oversight of effective stock, asset and inventory controls to ensure reduce avoidable waste, loss and duplication.

• Produce business cases and recommendations for service changes, equipment or investment, supported by evidence of need, risk, benefit and cost.

Collaboration and Corporate Responsibilities

• Work collaboratively with all Rossie departments to provide integrated services that support young people and the effective operation of the campus.

• Contribute to organisational planning, meetings, projects, events and improvement activity as requested by the Executive Business & Facilities Manager.

• Promote safeguarding, equality, inclusion, sustainability, information governance and health and safety within the scope of the role.

• Maintain professional knowledge and continuing development relevant to hospitality, facilities, people management and the secure-care environment.

• Work flexibly, including occasional planned work outside normal hours, to support events, incidents or service requirements.

Please note this job description is to provide a clear and concise statement of the main tasks and activities of the post, and it is not intended as an exhaustive list of every aspect of the post holder's duties. All the above duties will be carried out in line with Rossie policies and procedures.

PERSON SPECIFICATION:

Knowledge Base (Essential):

• Working knowledge of health and safety responsibilities, food standards, risk assessment, COSHH and safe systems of work.

• Understanding of food hygiene, allergen control and the importance of accurate compliance records.

• Understanding of quality assurance, audit, action planning and continuous improvement.

• Knowledge of effective people management, workforce planning and performance management

• Understanding of confidentiality, data protection, safeguarding awareness and professional boundaries.

Knowledge Base (Desirable):

• Knowledge of infection prevention and environmental cleaning standards.

• Knowledge of procurement, contract monitoring and value-for-money principles.

• Knowledge of visitor security and access control within a secure or regulated setting.

• Knowledge of sustainability, waste reduction and responsible sourcing.

• Awareness of trauma-informed, rights-respecting and inclusive practice and how support services contribute to young people’s wellbeing.

Qualifications (Essential):

• Relevant facilities, hospitality, catering or management qualification at SCQF Level 7 or above, or demonstrable equivalent experience

• Evidence of continuing professional development relevant to operational management, people leadership and food safety.

Qualifications (Desirable):

• Food Safety qualification at Level 3 or above.

• IOSH Managing Safely, NEBOSH or equivalent.

• Recognised management or leadership qualification.

Experience (Essential):

• Experience of health and safety, food standards, risk assessment, audit and compliance processes.

• Substantial experience of managing staff and day-to-day service delivery in catering, hospitality, facilities, cleaning, household or a comparable operational environment.

• Experience of setting standards, monitoring performance and implementing service improvements.

• Experience of supervision, appraisal, attendance management and addressing conduct or capability concerns.

• Experience of budget monitoring, purchasing, stock control and supplier management.

• Applying policies within areas of responsibility

Experience (Desirable):

• Experience of food service management and environmental health inspection.

• Experience of household, laundry or commercial cleaning services.

• Experience of reception, visitor management or front-of-house services.

• Experience within secure care, residential care, education, health or another regulated environment.

• Experience of managing more than one service function or multidisciplinary operational teams.

Skills (Essential):

• Interpreting and implementing compliance and regulatory standards

• Strong leadership skills with the ability to set clear expectations, motivate teams and hold others accountable.

• Ability to coordinate competing priorities across catering, household, laundry and reception.

• Excellent written and verbal communication skills and the ability to engage appropriately with young people, staff, families, visitors, inspectors and external partners.

• Ability to analyse information, identify risks and trends and produce clear reports, action plans and recommendations.

• Strong planning, organisational, problem-solving and decision-making skills.

• Sound financial and commercial awareness, including budget control and supplier management.

• Competent use of Microsoft 365 and digital systems for rotas, records, reporting and communication.

• Ability to remain calm, professional and decisive when responding to service pressures or incidents.

Skills (Desirable):

• Experience of menu planning or nutrition-related service planning.

• Ability to deliver briefings or training to staff.

• Project or change-management skills

Resilience and Qualities (Essential):

• Commitment to improving the experiences and outcomes of children and young people.

• Demonstrable alignment with Rossie’s values of Accountability, Delivery, Integrity, Collaboration and Respect.

• Visible, approachable and fair leadership style with high personal standards.

• Professional integrity, discretion and respect for confidentiality.

• Collaborative and solution-focused, with the confidence to challenge poor or inconsistent standards.

• Resilient, adaptable and able to work effectively in a complex and regulated environment.

• Commitment to equality, inclusion, dignity and rights-respecting practice

Additional Requirements (Essential):

• Ability to meet Rossie’s pre-employment screening requirements, including satisfactory references and eligibility for membership of the Protecting Vulnerable Groups Scheme where required.

• Ability to work flexibly and occasionally outside normal hours to support planned events or urgent service needs.

• Physically able, with reasonable adjustments where required, to access and monitor service areas across the Rossie campus.

Additional Requirements (Desirable):

• Willingness to undertake additional role-specific qualifications or training.

Full Clean Driving Licence (Essential)

Sponsorship - Please note that Rossie do not hold a licence to sponsor any visa applications at present.

We acknowledge that AI can support applications, but we ask that yours reflects your true self. By applying, you confirm that all information is accurate and represents your own knowledge, skills and experience.