IT Business Analyst

Genesis10 is currently seeking an Application Production Support Analyst - Onsite position with a Global Financial Institution located in Richmond, VA. This is a 12+ month contract opportunity.

This role is responsible for providing L2/L3 front-line production support for multiple corporate banking and channel applications. Key responsibilities include managing incidents and problem governance, leading triage activities for business-impacting events, and ensuring the stability of complex production systems under tight Service Level Agreements.

Responsibilities:

• Drive identification, triage, and resolution of production incidents with minimal business disruption
• Drive Problem Management, including root cause analysis (RCA), mitigation, and permanent fix tracking
• Manage service requests, incident and problem tickets through the enterprise ITSM platform for multiple applications, ensuring SLA adherence
• Coordinate real time restoration activities, engaging development, infrastructure, and vendor teams
• Oversee capacity and performance management, proactively identifying and mitigating risks
• Utilize modern monitoring and observability tools such as Splunk, Dynatrace, and Geneos for proactive detection
• Build and enhance automation scripts, dashboards, and alerts to reduce manual effort
• Support CI/CD pipelines, including automated release and deployment processes
• Partner with Engineering teams for onboarding new services, major upgrades, and platform changes
• Ensure operational readiness for releases, deployments, and infrastructure upgrades

Requirements:

• This position will require work on some holidays and weekends for releases
• 5-8 years of hands-on experience in L2/L3 Application Production Support within banking or financial services
• Strong experience supporting Corporate Banking and Channel applications, with a solid understanding of regional and global payment products and clearing systems
• Proven experience managing regional regulatory requirements and handling communications with regulators and senior stakeholders
• Expertise in Incident, Problem, Change, Release, and Deployment Management
• Hands-on experience with monitoring and observability tools such as Splunk, Dynatrace, and Geneos
• Experience working with CI/CD and automated release/deployment toolsets
• Strong technical knowledge of Java / J2EE (Core Java, Web Services, JBoss, WAS), integration technologies (SOAP/REST, MQ, Microservices), and middleware platforms (IBM WebSphere MQ, MuleSoft, Kafka) hosted on Linux platforms
• Experience with certificate management for secure application connectivity in banking environments
• Proficiency with Linux and Windows operating systems with shell scripting capability
• Experience with databases (Oracle, Sybase, MS SQL Server, SQL) for production troubleshooting
• Experience handling real time production incidents and high severity outages
• Excellent written and verbal communication skills with ability to engage senior stakeholders
• Strong analytical skills with attention to detail and effective prioritization
• Self-motivated, proactive, resilient, and able to work independently and within global teams

Desired skills:

• Experience supporting Payments & Settlement systems
• End-to-end exposure to Production Shared Services, including service analytics and reporting, application monitoring and governance, and capacity and availability management
• Strong experience driving automation and operational efficiency improvements
• Exposure to DevOps practices
• Ability to define, track, and present service stability KPIs and operational metrics
• Experience serving as a senior escalation point for complex, cross-functional incidents
• Awareness of technology risk management and operational risk controls in a banking environment
• Experience mentoring junior team members and collaborating with offshore or regional support teams

Pay range: $43.56 - $51.56 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.