Business Systems Analyst

Job Title: Business Systems Analyst

Job Location: Holmdel, NJ

Job Type: Contract

Job Overview:

Pay Range: $55.00hr - $60.00hr

Requirement/Must Have:

• 5+ years of experience as a Business Systems Analyst.
• Proven experience writing business/functional requirements, use cases, and user stories for enterprise systems.
• Hands-on experience building and maintaining a requirements traceability matrix (RTM).
• Strong experience developing test plans, test cases, and executing/coordinating UAT.
• Strong stakeholder management skills, including the ability to navigate and resolve conflicting priorities across business and technical teams.
• Strong verbal and written communication skills.
• Experience working with cross-functional teams including developers, QA, architects, and cross-functional teams.
• Proficiency with tools such as Confluence, Visio, and Microsoft Office/Excel for RTM and documentation.
• Strong analytical, problem-solving, and organizational skills with high attention to detail.

Responsibilities:

• Author clear, testable business and functional requirements documents (BRD/FRD) for intake workflows, approval routing, and governance controls within ServiceNow.
• Build and maintain a full requirements traceability matrix (RTM) linking business requirements to design, development, and test cases.
• Translate governance and approval policy/process into system workflows, forms, and business rules in partnership with ServiceNow developers.
• Develop detailed test plans, test scripts, and test cases (functional, regression, integration) covering intake, routing, approval, and reporting features.
• Plan, coordinate, and execute User Acceptance Testing (UAT) including entry/exit criteria, defect triage, sign-off, and stakeholder training support.
• Support process mapping and current-state/future-state analysis of governance and approval workflows.
• Act as liaison between business stakeholders, shared services developers, QA, and project working group, ensuring alignment and clear communication.
• Assist change management activities including training materials and adoption support.
• Create documentation aligning with audit, compliance, and governance standards.

Nice to Have:

• Experience with the ServiceNow platform, particularly modules related to Governance, Risk & Compliance (GRC), IT Business Management (ITBM/PPM), Demand/Intake Management, or App Engine/workflow-based approval processes.
• Prior experience building or supporting a technology governance, intake, or approval management system/tool or equivalent.
• Insurance industry experience (P&C, Life, Health, or Reinsurance) and familiarity with insurance-specific governance, risk, and regulatory considerations.
• Experience with IT Service Management (ITSM) tools and processes (Incident, Change, Problem, Request Management).
• Business Analysis certification (CBAP, CCBA, ECBA/IIBA) and/or Project Management certification (PMP, CAPM, PMI-ACP).
• Understanding of audit, SOX, or regulatory compliance documentation.

Skills:

• ServiceNow.
• Business Requirements Documentation (BRD).
• Functional Requirements Documentation (FRD).
• Requirements Traceability Matrix (RTM).
• User Acceptance Testing (UAT).
• Test Planning.
• Process Mapping.
• Confluence.
• Visio.
• Microsoft Excel.
• IT Service Management (ITSM).
• Governance, Risk & Compliance (GRC).

Qualification And Education:

• Bachelor s degree in a relevant field or equivalent professional experience.
• Detail-oriented with strong documentation discipline.
• Adaptable to shifting requirements and evolving project scope.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities