OS&D/ Office Administrator

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its over 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.  

• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900 

• Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound   

• Requests by customers and terminals via phone calls or emails  

• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.  

• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.  

• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc. 

• Camera checks for missing freight 

• Answering emails within 45 minutes 

• Dealing with upset customers  

Hours -7 AM to 3:30 pm daily

Qualifications

• Pleasant mannerism is required  

• Well organized  

• Ability to work unsupervised  

• Knowledge of computers and typing skills are essential  

• Excellent data entry and listening/communicating skills   

• Knowledge of dangerous goods transportation  

• Ability to prioritize and multitask  

• Ability to handle stressful situations and keep calm   

• Team player  

• Excellent communication skills, both oral & written  

• Providing customers with excellent customer service and escalating issues 

Forklift experience is an asset

• Competitive Wages starting at $21.80/hour, $22.89 at Three months and $25.26 at twelve months
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Opportunities for growth and advancement