Product Manager

Job Title: PUC: FA3 A4 SC1 LT (814904)

Location: Harrisburg, PA

Engagement Requirements:

•Long-term contract engagement.

•Hybrid work arrangement with a minimum of 2 days per week onsite/in-office.

Position Summary:

We are seeking a highly skilled and experienced IT Consultant to develop, enhance, maintain, and support enterprise workflow and document management application built on IBM Business Automation Workflow (BAW), IBM FileNet, Java/J2EE, and Kofax Capture. This role will primarily focus on supporting and enhancing InfoMAP, the PUC’s enterprise case management and content management platform, which supports business processes, document management, scanning, and workflow automation across multiple program areas.

The ideal candidate will bring deep, hands-on technical expertise in IBM BAW development, FileNet integrations, Java-based enterprise applications, and Kofax Capture, with the ability to independently troubleshoot complex application issues, implement enhancements, and support modernization initiatives. Must be comfortable working with existing enterprise and legacy systems while delivering reliable, secure, and maintainable solutions.

Key Responsibilities:

• Design, develop, enhance, and maintain enterprise business workflows using IBM Business Automation Workflow (BAW).
• Support and enhance the existing InfoMAP enterprise case management and content management system, including its business workflows, document processing, and integrations.
• Develop, maintain, and troubleshoot IBM FileNet applications, including Content Engine, document repositories, metadata management, document retrieval, and content lifecycle processes.
• Design, develop, and maintain integrations between IBM BAW, FileNet, Java applications, and other enterprise systems.
• Support IBM Case Manager and IBM Content Navigator applications, including case management functionality, customizations, and workflow integrations.
• Develop and maintain Java/J2EE applications, web services, APIs, and backend components supporting enterprise business processes.
• Support and troubleshoot Kofax Capture applications, including document scanning, OCR, indexing, validation, batch processing, and integration with FileNet.
• Investigate and resolve complex application defects, workflow failures, document processing issues, system integration errors, and performance-related problems.
• Analyze existing application architecture, business workflows, and source code to identify opportunities for optimization, performance improvements, and modernization.
• Develop and integrate REST and SOAP APIs to support communication between IBM platforms and other enterprise applications.
• Collaborate with business stakeholders, application developers, Data Management, infrastructure teams to analyze requirements and implement technical solutions.
• Perform application testing, debugging, code reviews, deployment validation, and production troubleshooting to ensure application stability and reliability.
• Support application upgrades, technology modernization initiatives, and improvements to existing workflow and document management solutions.
• Document application architecture, workflow configurations, integration components, technical specifications, and troubleshooting procedures.
• Provide technical knowledge transfer to internal development teams to support ongoing application maintenance and long-term sustainability.
• Participate in code migration from TFS to Azure DevOps (ADO) with Git version control.
• Utilize Azure DevOps (ADO) for work item tracking, CI/CD pipelines, source code management, and deployment activities.
• Support ongoing application maintenance, enhancements, optimization, and production support.

Required Skills