Recruiting Operations Quality Specialist

Ilocatum seeks a Quality Engineer to strengthen quality across our professional, scientific, and technical recruiting operations. You will design and refine processes, metrics, and controls that ensure accurate candidate matching, consistent delivery, and strong client satisfaction. Working closely with recruiters and leadership, you'll analyze data, perform root-cause analysis, and drive continuous improvement initiatives. This role suits a detail-oriented, analytical professional comfortable in a flexible, remote-friendly, performance-driven culture with significant autonomy and impact.

Responsibilities

• Lead and execute quality assurance activities for client-facing recruiting processes and internal systems
• Analyze data, identify process defects, and implement corrective and preventive actions
• Develop, document, and improve standardized workflows, checklists, and SOPs
• Define and track quality KPIs for candidate sourcing, screening, and submittals
• Partner with recruiters and account managers to diagnose quality issues and drive improvements
• Conduct root-cause analysis on failed placements or client escalations
• Perform regular process audits and compliance checks across multiple accounts
• Train and coach team members on quality standards, tools, and best practices
• Support implementation and optimization of ATS/CRM and related quality tools
• Report quality insights and recommendations to leadership in a clear, data-driven way

Required Skills

• Quality assurance methodologies
• Process mapping and optimization
• Root-cause analysis (e.g., 5 Whys, fishbone)
• Data analysis and reporting (Excel/BI tools)
• KPI development and performance measurement
• SOP and documentation development
• Audit and compliance review
• Continuous improvement (Lean/Six Sigma concepts)
• ATS/CRM systems experience
• Technical and business communication