Technical Writer

Role Summary
This role involves developing, managing, and publishing high-quality technical documentation to support a range of products and services. The individual will work within a collaborative, Agile environment to produce clear, accurate, and user-friendly content for diverse audiences, including users, partners, and internal teams. The position requires a detail-oriented writer with technical proficiency and the ability to manage multiple projects simultaneously.

Responsibilities

• Create, update, and publish comprehensive technical documentation such as API references, developer guides, and operational manuals.
• Maintain and audit existing documentation to ensure accuracy, consistency, and alignment with brand standards.
• Collaborate with cross-functional teams including product managers, engineers, and UI/UX designers to gather technical requirements and translate them into customer-facing content.
• Convert technical engineering work into clear, accessible documentation using Agile methodologies.
• Support content integration into developer portals and publish workflows, including version control and content management system utilization.
• Incorporate reviewer feedback to uphold high documentation standards.
• Utilize tools such as Git, Markdown, static site generators, and content management systems for documentation development and publishing.
• Proactively learn and apply new technologies, including AI-assisted content generation tools, to improve documentation quality and efficiency.
• Assist in maintaining documentation consistency across multiple audiences and platforms.
• Ensure all documentation aligns with technical standards and branding guidelines.

Qualifications

• Bachelor’s degree with at least 8 years of related experience or Master’s degree with at least 4 years of relevant experience.
• Exceptional written communication, editing skills, and thorough knowledge of English grammar and style.
• Strong attention to detail with the ability to organize large, complex documentation sets.
• Proven ability to meet tight deadlines and manage multiple priorities.
• Technical proficiency with Git, GitHub, Markdown, static site generators, and content management systems such as Adobe Experience Manager.
• Understanding of CI/CD workflows, basic CLI operations, and API documentation standards.
• Basic scripting skills in Python and familiarity with pip package management.
• Experience with emerging AI tools for content development and workflow integration.
• Ability to collaborate effectively with cross-disciplinary teams in an Agile environment.
• Must be legally authorized to work in the United States.

Publishing Pay Range: $35.00 - $45.00 Hourly

This is a fully remote role and can be performed from an approved location.