Entry-Level Desktop Support Trainee

Year Up United's Desktop Support Training Program prepares young adults for entry-level IT help desk roles in educational and corporate environments. In this full-time, paid training, you'll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and ticketing systems through hands-on labs and real-world projects. You'll also build professional skills like communication, customer service, and teamwork while receiving coaching and career support. Upon completion, you'll be ready to pursue help desk and desktop support positions with Year Up's network of employer partners.

Responsibilities

• Learn and apply desktop support fundamentals for entry-level IT help desk roles
• Troubleshoot basic hardware, software, and connectivity issues in lab environments
• Use ticketing systems to track, document, and resolve support requests
• Set up, image, and maintain workstations and peripheral devices
• Provide customer-focused technical support and clear communication
• Participate in professional skills workshops and coaching sessions
• Collaborate with peers on projects simulating real IT support scenarios
• Meet program expectations for attendance, learning milestones, and performance
• Engage with mentors, staff, and employer partners to prepare for job placement
• Demonstrate a growth mindset and commitment to continuous learning in IT

Required Skills

• Technical troubleshooting
• Windows OS support
• Basic networking
• Hardware setup and imaging
• Ticketing systems
• Customer service
• Remote support tools
• Documentation and knowledge base use
• Microsoft 365 support
• Time management