VOIP Engineer

Job#: 3058531
Job Description:
VOIP Engineer
Location: Kings Point, NY (On-site)
Role Overview
Apex Systems is seeking a skilled professional to manage telecommunications and VOIP equipment. The successful candidate will program and troubleshoot VOIP phones, administer licensing, and support critical physical layer network infrastructure. This position requires hands-on technical expertise to resolve connectivity issues and maintain peak performance of virtual meeting environments.
Key Responsibilities

• Program, configure, and troubleshoot VOIP phones and telecommunications systems.
• Administer licensing and manage user configurations within the call manager system.
• Perform network cable pulls, install network drops, and troubleshoot basic physical layer connections for network switches and fiber.
• Manage physical connections arriving from internet service providers, including demarc, fiber, POTS, and fax lines.
• Collaborate with network and system teams to resolve complex network, wireless, and VoIP challenges.
• Monitor meeting quality and bandwidth utilization using standard administration portals and telemetry data.
• Support conference rooms and virtual meeting equipment, including setup, configuration, and troubleshooting of collaboration systems.
• Install and support wireless access points to ensure robust wireless connectivity.
• Resolve support tickets efficiently with end-to-end resolution.

Required Qualifications

• Bachelor of Science degree in a computer-related, engineering, or scientific field is preferred. Equivalent technical experience will be evaluated.
• 1 - 3 years of experience working with VOIP call management systems, wireless equipment, and physical network infrastructure is required. Experience must include performing network cable pulls, installing network drops, and working with ISP demarc connections.
• Proficiency with VOIP call managers, physical layer troubleshooting, network switches, fiber connections, and collaboration platforms such as Microsoft Teams, Polycom, or Cisco systems is required.

Preferred Qualifications

• CCNA or VOIP professional technical certification.
• Demonstrated ability to develop, maintain, and drive standardized work processes.
• Strong interpersonal skills with a focus on delivering high-quality service to co-workers, vendors, and stakeholders.

PLEASE NOTE:
Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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