Application Management Services (AMS) Lead

About the company

The team you'll be working with: We are seeking an experienced Application Management Services (AMS) Lead to join NTT DATA UK&I, with a primary focus on UK public sector clients. This is a senior, client-facing role that sits at the intersection of pre-sales, solution design, transition and delivery governance. This role reports into the Head of the AMS for UK and will be part of the Global Apps & BPS practice. You will play a key role in shaping, winning and assuring the delivery of AMS engagements across the public sector. Due to the nature of public sector work, the successful candidate must either hold or be eligible for UK Security Clearance (SC).

Who we are: At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

Responsibilities

What you'll be doing:

Pre-Sales & Business Development

• Act as the AMS subject matter expert for public sector opportunities
• Support qualification of AMS opportunities in collaboration with sales and account teams
• Lead responses to RFIs, RFPs and ITTs, including written responses and bid reviews
• Design AMS solutions covering:
  • Service scope and support models (L2/L3)
  • Operating models (onshore/offshore/nearshore)
  • Tooling, automation and service management
  • Security, compliance and public sector standards
• Develop cost models, estimates and pricing aligned to commercial and margin targets
• Present solutions to clients, lead solution walkthroughs and support commercial negotiations

Transition & Operating Model Setup

• Work closely with delivery teams to:
  • Mobilise and transition new AMS engagements
  • Define service governance, SLAs, KPIs and reporting
  • Establish service management processes (ITIL-aligned)
  • Ensure operating models meet public sector requirements, including data protection, security and compliance

Delivery Assurance & Governance

• Provide ongoing delivery assurance across AMS engagements
• Chair or support service governance forums with clients
• Act as an escalation point for service, commercial or delivery risks
• Ensure contractual commitments, SLAs and outcomes are consistently met

Resource & Capability Management

• Support resource planning and mobilisation for AMS engagements
• Work with delivery leadership to identify skills gaps and capability needs
• Contribute to the development of reusable AMS assets, accelerators and best practices

Requirements

What experience you'll bring:

• Significant experience in Application Management Services / Managed Services roles
• Extensive experience working with UK public sector clients (central government, local government, health or arms-length bodies)
• Holding or Eligible for UK Security Clearance (SC)
• Strong understanding of public sector procurement processes (RFI, RFP, ITT frameworks)
• Proven experience in:
  • AMS solutioning and estimation
  • Pre-sales support and bid leadership
  • Service transition and mobilisation
  • Delivery governance and assurance
• Demonstrated ability to operate comfortably at multiple levels, from CxO stakeholders to L2/L3 engineers
• Ability to adapt communication style to suit technical, operational and executive audiences
• Solid knowledge of ITIL-based service management principles
• Excellent written and verbal communication skills, including senior client presentations
• Strong commercial awareness and negotiation skills

Desirable Experience

• Operating within UK public sector frameworks (e.g. G-Cloud, DOS, Technology Services frameworks)
• Familiarity with application landscapes including:
  • ERP (e.g. SAP, Oracle)
  • Bespoke and COTS applications (e.g. Salesforce, MS Dynamics)
  • Integration and middleware platforms
• Experience with service management tools (e.g. ServiceNow)
• Experience working in a matrixed or global delivery model

Benefits

What we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.