Service Desk Manager - Professional Sports Team

Ready to take the next step in your career?

Join one of England's most recognisable sporting organisations, based at an iconic home in West London, with a well-established Microsoft-based technical environment.

This is a great opportunity for an IT Service Desk Manager to take ownership of a team of five, made up of two service desk analysts and three 2nd/3rd line support engineers. The role is people management first, and the ideal candidate will bring leadership, structure, and accountability to the function while building a culture of ownership.

Responsibilities:

• Lead, manage, and develop a team of 5 IT support engineers across 1st, 2nd, and 3rd line functions
• Own the service desk operation end to end, ticket management, SLAs, quality, and team accountability
• Build a culture of ownership and responsiveness, clear expectations, fair management, consistent follow-through
• Work with Microsoft licensing, contracts, and IT policies across the organisation
• Be present and visible with the team, especially through the first 3-6 months while embedding
• Support 8 event days per year (time off in lieu provided), major occasions at a world-famous venue

Skills/Must Have:

• Proven IT Service Desk Manager experience, you've genuinely managed a team, not just led one in title
• Track record of improving team performance and building accountability, this isn't a steady-state role
• End-user / in-house IT background preferred, you manage the team, not the client relationship
• Strong working knowledge of Microsoft environments, licensing, contracts, and IT policy
• A people-first manager, motivating, direct, and consistent
• Comfortable being present in the office, particularly during the initial settling-in period

Location & Working Pattern:

• Office-based in West London
• 8 event days per year, taken as days off in lieu
• Work at one of England's most iconic and recognisable venues

Benefits:

• A genuinely exciting place to work, world-class events, a recognised brand, and a passionate organisation
• Real management authority, a team to lead, a function to shape, and the backing to do it properly
• Event days in lieu, you contribute to major occasions without losing holiday
• Stable Microsoft environment, the technical foundation is solid, the leadership opportunity is the challenge
• Strong career profile, IT Service Desk Manager at a high-profile national organisation is a CV statement

Salary:

• £55,000 base salary

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