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OTSI Governance & Triage Support

Arnex Solutions LLCChicago, IL🇺🇸United StatesPosted 20 Jul 2026

Why This Role Stands Out

This hybrid role at Arnex Solutions LLC offers a fantastic opportunity to build foundational GRC and IT governance experience while supporting critical operational tasks within a dynamic technology innovation office. You'll thrive here if you have a keen eye for detail and enjoy meticulous work, making this an excellent stepping stone for your career growth. Apply today to join their team and contribute to impactful governance initiatives!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

OTSI Governance & Triage Support — Senior Associate
Chicago, IL - Hybrid
 
Individual contributor supporting ticket triage, Jira QA, and governance documentation for the Office of Technology Strategy and Innovation (OTSI). Works under senior team direction, managing high-volume operational tasks with strong attention to detail while building foundational GRC and IT governance experience.
 
Key Responsibilities
Ticket Triage
  • Intake and triage inbound OTSI requests, determining urgency and ownership
  • Support Risk Acceptance Waiver (RAW) processing — answer submitter questions, verify completeness, track to resolution
  • Escalate to SMEs with clear handoff notes; monitor queues for SLA adherence
Jira QA
  • Facilitate QA review of Jira tickets for completeness and correct classification
  • Track findings, follow up with ticket owners, and flag recurring issues to senior team
Governance Support
  • Maintain the OTSI controls inventory (status, ownership, review cadence)
  • Draft and update risk statements and process documentation with SME input
  • Track remediation items and support evidence coordination (support role, not lead)
Document QA
  • Conduct first-pass review of procedures/controls documentation for completeness and formatting
  • Flag gaps and inconsistencies; maintain version control across Confluence, SharePoint, and PolicyTech
Status Tracking & Triage Support
  • Track and report on triage metrics (volume, aging, SLA adherence)
  • Assist with status updates for OTSI workstreams tracked outside Jira (spreadsheets, dashboards)
  • Capture meeting notes and action items from triage/QA working sessions
  • Other duties as assigned
Requirements
  • Strong organizational skills; able to manage multiple tasks and shifting priorities
  • Clear written and verbal communication with technical and senior stakeholders
  • Detail-oriented; follows established processes and escalates ambiguities appropriately
  • Familiarity with IT governance/risk/compliance concepts (controls, risk statements, remediation tracking); direct experience preferred
  • Comfortable in an Agile/Scrum environment (sprint ceremonies, team workflows)
  • Quick learner, able to work effectively under senior team direction
  • Tools: Microsoft Office Suite, Confluence, SharePoint, Jira or comparable tool
  • Bachelor's degree (IT, Business, Communications, or related) or equivalent experience
  • 1–3 years in IT, operations, governance, or project management
Preferred
  • Financial services or other regulated industry exposure
  • GRC workflow experience (controls documentation, remediation tracking)

Skills

Scrum
Agile
Compliance
Confluence
Jira
Microsoft Office
Triage

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