BRM / Engagement Manager MedTech & Strategic Account Growth

ormation opportunities across applications, infrastructure, cloud, data and AI, engineering, and consulting services is highly desirable.

Key Responsibilities

Strategic Account & Client Relationship Management

• Own and strengthen strategic relationships with customer executives, business leaders, and IT stakeholders.

• Act as the primary engagement leader for assigned customer accounts and business units.

• Establish trusted advisor relationships and understand customer strategies, operational priorities, and business objectives.

• Lead executive governance meetings, strategic planning sessions, and quarterly business reviews.

• Drive customer satisfaction, relationship expansion, and long-term account retention.

Account Growth & Business Development

• Own account growth, revenue expansion, pipeline development, and new business opportunities.

• Identify whitespace opportunities and develop strategic account plans.

• Lead opportunity qualification, solution positioning, proposal development, and executive presentations.

• Drive cross-selling and upselling across application development, infrastructure, cloud, data and AI, engineering, and consulting services.

• Support contract renewals, commercial negotiations, account expansion, and strategic deal pursuits.

• Collaborate with sales, consulting, delivery, and partner teams to develop winning account strategies.

MedTech & Digital Transformation

• Partner with customer leadership to define technology roadmaps and business transformation strategies.

• Identify opportunities involving AI, Generative AI, automation, analytics, cloud modernization, digital quality, and smart manufacturing.

• Translate business challenges into scalable, technology-enabled solutions.

• Understand MedTech business processes across product development, quality management, regulatory affairs, manufacturing, supply chain, commercial operations, and post-market surveillance.

• Position industry-specific solutions that improve operational efficiency, compliance, quality, and business outcomes.

Governance, Financial & Commercial Management

• Establish effective governance across strategic accounts, engagements, and transformation programs.

• Monitor account health, customer feedback, delivery performance, financial metrics, and business value realization.

• Manage account revenue, profitability, forecasting, pipeline, and business planning.

• Drive margin improvement while maintaining customer satisfaction and service excellence.

• Proactively manage risks, escalations, commercial issues, and customer concerns.

• Track measurable business outcomes, expansion bookings, deal performance, and transformation initiatives.

Cross-Functional Leadership

• Coordinate global and cross-functional teams across sales, consulting, delivery, engineering, partners, and customer organizations.

• Align account strategy with customer priorities and internal business objectives.

• Lead executive presentations, strategic reviews, and value realization discussions.

• Influence senior stakeholders and build consensus across business and technology functions.

Required Skills & Qualifications

• Significant experience in Business Relationship Management (BRM), Engagement Management, Client Services, Strategic Account Management, Consulting, or Business Development.

• Proven track record managing large strategic accounts and driving revenue growth, expansion bookings, and new business opportunities.

• Strong experience engaging executive-level stakeholders across business and IT functions.

• MedTech, medical devices, healthcare technology, life sciences, or equivalent regulated-industry experience.

• Strong understanding of MedTech business processes, including Quality Management Systems (QMS), Regulatory Affairs, CAPA, manufacturing, supply chain, and post-market surveillance.

• Experience with enterprise technology and transformation programs spanning applications, cloud, infrastructure, data and AI, engineering, and consulting services.

• Familiarity with platforms such as TrackWise Digital, Veeva, SAP / SAP S/4HANA, CRM solutions, ServiceNow, and digital manufacturing platforms.

• Understanding of applicable industry standards and regulations, including FDA 21 CFR Part 820, EU MDR, ISO 13485, and GxP.

• Strong consultative selling, opportunity shaping, proposal development, negotiation, and executive presentation skills.

• Experience with account financials, revenue forecasting, profitability, margin management, commercial negotiations, and business case development.

• Ability to develop strategic account plans, lead executive governance, and measure business value realization.

• Excellent communication, relationship management, influencing, and cross-functional leadership skills.

Must-Have Qualifications

• Demonstrated experience managing large strategic MedTech or healthcare accounts with direct responsibility for business growth.

• Established executive-level relationships and a track record of creating and expanding business opportunities.

• Experience working with leading MedTech, medical device, healthcare technology, life sciences, or comparable regulated-industry organizations.

• Exposure to Quality and Regulatory transformation initiatives involving platforms such as TrackWise Digital, Veeva, SAP S/4HANA, or ServiceNow.

• Proven ability to shape and drive large-scale digital transformation opportunities across multiple technology service lines.

• Strong commercial acumen, including revenue growth, pipeline ownership, profitability, and account planning.

Preferred Qualifications

• Experience with AI-enabled healthcare, connected medical devices, digital quality management, cybersecurity, cloud modernization, or smart manufacturing.

• Knowledge of enterprise quality and regulatory platforms, including TrackWise Digital and Veeva.

• Experience leading global accounts and coordinating geographically distributed teams.

• Background in consulting or IT services organizations with responsibility for strategic customer engagement and account expansion.

• Experience developing multi-year transformation roadmaps and executive-level business cases.

Key Performance Indicators (KPIs)

• Strategic account revenue growth

• Expansion bookings and qualified sales pipeline

• Customer satisfaction (CSAT / NPS)

• Executive stakeholder relationship coverage

• Opportunity conversion and deal win rate

• Account margin and profitability

• Innovation and transformation initiatives launched

• Governance, risk management, and value realization

Core Dice Search Keywords

Business Relationship Manager, BRM, Engagement Manager, Client Engagement Manager, Strategic Account Manager, Account Director, Client Partner, Account Growth, Strategic Account Management, MedTech, Medical Devices, Healthcare Technology, Life Sciences, Healthcare IT, Regulated Industry, Business Development, Consultative Selling, Executive Stakeholder Management, Account Planning, Revenue Growth, Pipeline Generation, Digital Transformation, Quality Management System, QMS, Regulatory Affairs, CAPA, TrackWise Digital, Veeva, SAP S/4HANA, ServiceNow, Digital Manufacturing, FDA 21 CFR Part 820, EU MDR, ISO 13485, GxP, Cloud Modernization, AI Transformation, Generative AI, Data & Analytics, Smart Manufacturing, Commercial Management, Profitability, Margin Management, Contract Negotiation.