Audio Video Administrator

We are seeking an AV Admin to provide administrative and operational support for the DFW AV team coordinating service requests, projects, vendors, equipment, documentation, and day-to-day AV operations. The AV Admin will serve as a key point of coordination between AV staff, customers, vendors, and internal departments.

Required Experience (3+ years):

· Experience coordinating AV service requests, work orders, installations, and maintenance activities.

· Experience troubleshooting, maintaining, and setting up AV equipment and conference room technologies.

· Experience and proficiency with Microsoft Office, Excel, Teams, SharePoint.

· Experience creating and maintaining detailed records, trackers, and reports.

· Experience coordinating AV vendors and procurement.

· Experience demonstrating strong organizational and communication skills.

· Experience demonstrating strong attention to detail and follow-through

· Experience managing multiple priorities, deadlines, vendors, and stakeholders.

Preferred Experience:

· Experience using ServiceNow for service requests.

Responsibilities:

· Coordinate AV service requests, work orders, installations, and maintenance activities.

· Manage schedules, project trackers, documentation, and status updates for AV initiatives.

· Coordinate vendor activities, including site visits, quotes, scheduling, installations, and follow-up.

· Maintain AV equipment inventories, room information, warranties, contracts, and related records.

· Track project deliverables and completion status.

· Coordinate room access and scheduling with customers, ETAM, Planning, TS, and other stakeholders.

· Monitor open service requests and ensure issues are routed and followed through to resolution.

· Maintain AV standards, procedures, and documentation.

· Support planning and coordination for AV refreshes, room upgrades, events, and other technology initiatives.

· Perform other administrative and operational duties as needed to support