Audio Video Administrator

We are seeking an AV Admin to provide administrative and operational support for the DFW AV team coordinating service requests, projects, vendors, equipment, documentation, and day-to-day AV operations. The AV Admin will serve as a key point of coordination between AV staff, customers, vendors, and internal departments.  

Required Experience (3+ years):

·       Experience coordinating AV service requests, work orders, installations, and maintenance activities.  

·       Experience troubleshooting, maintaining, and setting up AV equipment and conference room technologies.

·       Experience and proficiency with Microsoft Office, Excel, Teams, SharePoint.  

·       Experience creating and maintaining detailed records, trackers, and reports.  

·       Experience coordinating AV vendors and procurement.

·       Experience demonstrating strong organizational and communication skills.  

·       Experience demonstrating strong attention to detail and follow-through

·       Experience managing multiple priorities, deadlines, vendors, and stakeholders.  

Preferred Experience:

·       Experience using ServiceNow for service requests.

Responsibilities:

·       Coordinate AV service requests, work orders, installations, and maintenance activities.  

·       Manage schedules, project trackers, documentation, and status updates for AV initiatives.  

·       Coordinate vendor activities, including site visits, quotes, scheduling, installations, and follow-up.  

·       Maintain AV equipment inventories, room information, warranties, contracts, and related records.  

·       Track project deliverables and completion status.  

·       Coordinate room access and scheduling with customers, ETAM, Planning, TS, and other stakeholders.  

·       Monitor open service requests and ensure issues are routed and followed through to resolution.  

·       Maintain AV standards, procedures, and documentation.  

·       Support planning and coordination for AV refreshes, room upgrades, events, and other technology initiatives.  

·       Perform other administrative and operational duties as needed to support