IT Operations Analyst - New Berlin, WI.

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position Title: Systems Analyst

Department: Information Technology / Engineering

Reports To: IT Manager / IT Director

Position Summary

The Systems Analyst is responsible for managing, maintaining, and supporting engineering software applications, software licensing, and manufacturing CNC/DNC systems. This position provides technical support for both engineering and manufacturing operations, performs routine and advanced IT troubleshooting, and assists with network administration and infrastructure support.

The Systems Analyst works closely with engineering, manufacturing, IT, and networking teams to ensure systems operate efficiently, reliably, and securely while minimizing downtime and supporting overall business operations.

Essential Duties and Responsibilities:

Engineering Software and Licensing Management

· Manage, maintain, and support engineering software applications and related systems.

· Administer software licenses, renewals, installations, updates, and user access.

· Coordinate with software vendors to resolve technical issues and licensing concerns.

· Monitor software utilization and ensure compliance with licensing agreements.

· Assist engineering personnel with software-related troubleshooting and technical support.

Manufacturing CNC/DNC Systems

· Manage, maintain, and support manufacturing CNC/DNC systems and associated infrastructure.

· Ensure reliable communication and data transfer between engineering systems and manufacturing equipment.

· Troubleshoot CNC/DNC connectivity, communication, and software-related issues.

· Maintain a strong working knowledge of serial communications, including serial ports, serial data transmission, communication protocols, and port configurations.

· Apply a thorough understanding of serial communication to troubleshoot and resolve CNC/DNC connectivity and data transfer issues.

· Assist with system updates, configurations, backups, and ongoing maintenance.

· Work with manufacturing personnel to resolve technical issues and minimize production interruptions.

· Support continuous improvement and reliability of manufacturing technology systems.

IT Support and Systems Administration

· Perform basic and advanced IT-related tasks, troubleshooting, and technical support.

· Diagnose and resolve hardware, software, operating system, and application issues.

· Assist with system installations, configurations, upgrades, and maintenance.

· Provide technical assistance to employees across various departments.

· Identify recurring technical issues and recommend solutions to improve system performance and reliability.

· Assist with maintaining IT documentation, system configurations, and procedures.

Network and Infrastructure Support

· Work closely with network administration and infrastructure teams to support company-wide IT operations.

· Assist with network connectivity troubleshooting and issue resolution.

· Support network-related installations, configurations, and maintenance activities as assigned.

· Assist with identifying and resolving network and communication issues affecting engineering and manufacturing systems.

· Coordinate with internal IT teams and outside service providers when necessary.

General Responsibilities

· Maintain accurate documentation of systems, software, configurations, and troubleshooting activities.

· Follow established IT security policies, procedures, and best practices.

· Support IT projects, system upgrades, and technology improvements.

· Maintain effective communication with engineering, manufacturing, and IT personnel.

· Perform other related duties as assigned.

Qualifications and Requirements

· Associate degree in Information Technology, Computer Science, Computer Networking, or a related field preferred, or equivalent practical experience.

· Experience in IT support, systems administration, or technical troubleshooting.

· Familiarity with engineering software applications and software license management.

· Knowledge of CNC/DNC systems and manufacturing environments.

· Strong knowledge of serial communications, including serial ports, serial data transmission, communication protocols, and troubleshooting serial communication issues.

· Understanding of computer networking, connectivity, and basic network infrastructure.

· Strong troubleshooting, analytical, and problem-solving skills.

· Ability to manage multiple priorities and work independently.

· Strong communication and customer service skills.

· Ability to work collaboratively with engineering, manufacturing, and IT teams.

Technical Skills

· Windows operating systems and general computer administration.

· Engineering software installation, configuration, and licensing.

· CNC/DNC systems and manufacturing communication technologies.

· Serial communications, including serial ports, serial data, and communication configurations.

· Hardware and software troubleshooting.

· Basic networking concepts, connectivity, and infrastructure.

· System maintenance, upgrades, and documentation.

· General IT support and systems administration.

Key Performance Expectations

· Maintain reliable operation of engineering software and licensing systems.

· Ensure CNC/DNC systems remain functional and available to support manufacturing operations.

· Respond to and resolve IT-related issues in a timely manner.

· Minimize system downtime and manufacturing disruptions.

· Provide effective support to engineering, manufacturing, and company personnel.

· Collaborate with IT and networking teams to maintain reliable infrastructure.

Work Environment: This position supports both office and manufacturing environments and may require occasional interaction with production equipment, manufacturing personnel, and IT infrastructure.

What we offer:

 

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

 

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

 

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

 

Holidays: 10 paid holidays per year

 

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.