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Desktop Engineer

TATA Consultancy Services LimitedAustin, TX🇺🇸United StatesPosted 11 Sept 2026

Why This Role Stands Out

This hybrid Desktop Engineer role at TATA Consultancy Services Limited offers a fantastic opportunity to hone your technical troubleshooting and support skills across diverse hardware and software environments, including Windows and Mac. You'll thrive here if you possess strong problem-solving abilities, excellent communication skills, and a passion for ensuring seamless IT operations, with ample room for professional development. Apply today to join a reputable company and contribute to impactful IT solutions!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Austin, TX, United States
Posted
21 hours ago

Job Description

EUC/Desktop Engineer
 
• Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
• Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
• Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
• Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
• Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal knowledge bases or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of KB Articles
• Maintain good relationships with clients
• Experience level : 6 – 8 years of Technical experience in Windows and Mac 
• Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with ITSM tools like ServiceNow for ticket management.
• Excellent customer service skills and the ability to communicate effectively with non-technical users.
• Self-starter with the ability to work independently and efficiently.
• Physical ability to manage IT equipment installations and movements.
• Adaptable and flexible to meet varying work schedules and environments.

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