PC Technician with Security Clearance

TEKsystems is seeking a PC Technician to support a government program on site in Vicksburg, MS. This position requires an active Secret clearance, 3+ years of experience in desktop support, and one of the following certifications - CompTIA A+, CompTIA Security+, or CompTIA Network+.

Responsibilities

• Provide second-tier support to end-users for PC, server, mainframe applications and hardware.
• Support responsibilities include software installation, and configurations.
• Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
• May simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.

Requirements

• Active Secret clearance
• CompTIA A+, or CompTIA Network+, or CompTIA Security+
• 3+ years of desktop support experience
• Experience supporting Windows 7, Windows 10, and Microsoft Office products
• Experience with Remedy or similar ticketing system.