Role: Desktop Support Analyst

Location: Lynn, MA (Onsite)
Duration: 12 Months

Job Summary:

We are looking for a Desktop Support Analyst to provide technical assistance and maintain corporate desktop, laptop, and mobile device environments. The ideal candidate should have hands-on Windows support experience, basic knowledge of Active Directory and Group Policy, and strong troubleshooting skills.

Key Responsibilities:

• Provide technical support for desktops, laptops, corporate iOS devices, printers, and other peripherals.

• Install, configure, upgrade, and troubleshoot Windows operating systems, including Windows 7 and Windows 10.

• Support basic Active Directory administration, including user accounts, access permissions, and Group Policy (GPO).

• Install and maintain Microsoft Office, third-party software, business applications, and enterprise tools.

• Diagnose and resolve hardware, software, connectivity, and device-related issues.

• Coordinate with network, infrastructure, application, and other IT teams to resolve incidents and implement change requests.

• Manage support tickets, document troubleshooting activities, and ensure timely issue resolution.

• Maintain a working understanding of servers, network devices, application/web services, cloud components, and IT infrastructure.

Required Skills:

• 3+ years of hands-on experience in Desktop Support or IT End-User Support.

• Strong experience with Microsoft Windows desktop environments (Windows 7/10).

• Basic knowledge of Active Directory and Group Policy.

• Experience supporting corporate Windows and iOS devices.

• Software installation, configuration, and troubleshooting experience.

• Strong troubleshooting skills for desktops, laptops, and peripheral devices.

• Good understanding of IT infrastructure, networking, servers, and cloud components.

Preferred Skills:

• Strong verbal and written communication skills.

• Good time management, organization, and multitasking abilities.

• Experience with client interaction, incident escalation, and stakeholder coordination.

• Ability to work independently and collaboratively with multiple technical teams.