Manager, Managed Network and Security Services

Job Summary

We're looking for an experienced people centric technology leader to inspire, guide, and develop a high performing technical team within a fast paced managed services, telecommunications or technology environment.

Key Responsibilities

• Own and monitor key operational metrics-including service availability, SLA compliance, incident performance, change success rates and customer satisfaction outcomes for the managed services function.
• Lead a high performing, technically advanced operational team and invest in collective capability uplift.
• Provide technical leadership and best practice guidance across a range of network and security solutions in collaboration with product, pre sales, sales, technology, engineering and security teams.
• Partner with product, sales and technology teams to influence the strategic roadmap for managed network and security services.
• Engage with sales, account management and other operational teams to ensure an excellent customer solution and experience.
• Consult with customers to identify technical solutions to business problems and develop and document supporting high level and detailed solution designs.
• Oversee analysis, design, documentation, planning, deployment and testing of complex adds, moves or changes for enterprise and business customer services.
• Manage internal and external partner relationships.
• Use data and other techniques to identify improvements to customer solutions, including network or security system changes and improvements.
• Identify, define and implement policy or process changes.
• Address training or skills gaps through coaching, on the job training, or formal training.
• Identify task automation opportunities to improve efficiency, reliability, performance and functionality of customer solutions.
• Maintain high levels of technical competence through continued learning and application of relevant research, training, self study and certifications.

Qualifications

• Solid experience as a technical architect, senior engineer, technical manager or senior team leader in a customer centric environment.
• Broad, demonstrable knowledge of security, network and systems, with a focus on Fortinet, Juniper, Cisco and VeloCloud SD WAN.
• Outstanding problem solving skills and proactive initiative when issues arise, supported by professional written and verbal communication skills.
• Passion for continuous learning and self improvement, and the ability to quickly understand and apply new technologies.
• Experience leading geographically dispersed or multi disciplinary technical teams in a managed services, telecommunications or technology environment.
• Significant experience coaching and mentoring technical team members in a commercial environment.
• Ability to operate in a dynamic environment that requires calmness, agility, decisiveness, teamwork and communication.

Benefits

• 26 weeks paid parental leave for both primary and secondary caregivers.
• Discounted internet up to $109 per month.
• 20% off mobile services.
• Flexible working arrangements.
• Employee Assistance Program (EAP).
• Discounts with Specsavers, HCF and other partners.
• Monthly rewards and recognition.
• Internal training and resources to support continuous learning.
• Yearly allowance for Aussie merchandise.
• Fitness Passport for access to multiple gyms and pools across Australia.

For further information or to apply, please contact .