Gates and Barriers Technical Support Engineer

Senior Technical Support Engineer - Basingstoke

I'm currently recruiting for a Senior Technical Support Engineer to join a well established business within the gate automation and access control sector.

This is an office based role in Basingstoke, supporting customers and engineers across a range of automated gate, barrier and access control products.

The role would suit someone with a strong technical background who enjoys fault finding, problem solving and helping other engineers get to the bottom of technical issues.

The Role

Provide telephone and email based technical support to customers and engineers

Assist with fault diagnosis, installation and programming queries

Advise customers on product selection and suitable equipment

Identify spare parts and provide technical guidance

Support the first line technical support team and provide day to day guidance where required

Assist the sales team with technical specifications and customer requirements

Deliver technical product training to internal teams and external customers

Develop training materials including presentations, videos and webinars

Occasionally attend customer visits and provide technical support to key accounts

Support the introduction and appraisal of new products

About You

Previous experience within a technical, electrical, mechanical or electro mechanical environment

Strong fault finding and problem solving skills

Comfortable providing technical advice over the phone and by email

Good communication skills with the ability to explain technical information clearly

Experience with gate automation, barriers, access control, automatic doors or similar systems would be beneficial

Experience in a technical support, service engineering or senior engineering position would be advantageous

Able to work as part of a technical team and provide guidance to less experienced engineers

Direct experience with the manufacturer's products isn't essential as full training will be provided.

Package

Salary: Up to 45,000 basic

Office based in Basingstoke

Full product and technical training provided

Opportunity to develop into a senior technical support / team leadership position

If you have a background in gate automation, barriers, automatic doors, access control, industrial doors, electrical engineering or another electro mechanical environment, I'd be interested in speaking with you.

INDJC